Here's what to expect
A new look for Transfers in internet banking
- We're refreshing the transfers experience to make it easier to move money between your accounts in internet banking.
- You'll notice a cleaner layout, with the same secure way to transfer. See step-by-step instructions for making a transfer.
Web addresses may look different
During the rollout, you may notice the web address (URL) change when:
- you log in to internet banking, or
- you move between different parts of internet banking.
This is expected and your banking is secure. For security, we recommend logging into internet banking through the Kiwibank website.
How to tell you’re on a genuine Kiwibank or NZHL page
- Genuine Kiwibank web addresses will always include "kiwibank.co.nz".
- Genuine NZHL web addresses will always include "nzhltransact.co.nz".
Keep banking as usual
You don't need to do anything as we work through the refresh, just log in to online banking as usual.
Like renovating a house, we're updating things gradually — some areas may have a new look, while others will still look the same for now.
Thanks for your patience while we make these improvements. If you have any questions, please read our guide below.
Help & how-to guides
- Go to the internet banking login page.
2. Enter your access number and password.
3. Click 'Log in'.
4. You'll be asked to verify (authenticate) your identity using your KeepSafe question. Type your answer using your keyboard, you don't need to use the onscreen keyboard anymore.
5. Click continue.
You can make a payment by selecting Pay & transfer at the top of the screen.
- Log in to internet banking.
- Select 'Pay & transfer'.
- Click 'Pay' and then follow the prompts to make a payment.
See step-by-step instructions for making a payment.
You can make a transfer by selecting Pay & transfer at the top of the screen.
- Log in to internet banking.
- Click 'Pay & transfer'.
- Select 'Transfer'.
- Follow the prompts to make the transfer.
See step-by-step instructions for making a transfer.
You can set up an automatic payment by selecting Pay & transfer at the top of the screen.
- Log in to internet banking.
- Select 'Pay & Transfer' at the top of the screen.
- Click 'Pay' and follow the prompts to make an automatic payment.
See step-by-step instructions for setting up an automatic payment.
You can access your statements from the Accounts overview by selecting Settings at the top of the screen and then clicking Statement vault — or by following these steps.
- Log in to internet banking.
- From the Accounts overview, identify the account you'd like to see statements for and click the icon with the three dots at the bottom right of the box.
- Follow the prompts to see and download your statements.
You can choose how you view yours accounts, as a list or a grid.
- Log in to internet banking.
- From the Accounts overview click the 'List' or 'Grid' icon in the top right corner of the screen to change how your accounts appear.
List view
Grid view
- Log in to internet banking.
- From the Accounts overview click one of your accounts and you'll be taken to recent transaction history for this account.
- Log in to internet banking.
- From the Accounts overview click one of your accounts and you'll be taken to a recent transaction history for this account.
- To see the details of a single transaction, click on that transaction and the details will display on the side.
- Log in to internet banking.
- From the Accounts overview click one of your accounts and you'll be taken to recent transaction history for this account.
- Use the Search transactions box or any of the filter icons (Any amount, Any date, All transactions) to find specific transactions.
Filter your transactions by amount
Filter your transactions by date
Filter your transactions by type
- Log in to internet banking.
- From the Accounts overview click on one of your accounts and you'll be taken to a recent transaction history for this account.
- Click the Export icon and select the file format you'd like your transactions to be exported in (CSV, JSON, OFX, QIF, PDF).
- Log in to internet banking.
- From the accounts overview click one of your accounts and you'll be taken to an overview of the transactions for this account.
- Use the filters to select which transactions you'd like to export. For example, you can choose a longer date range. The export will include all transactions with the applied filters for the selected date range. Exports are limited to two years.
The notes feature is no longer available in internet banking. You can still read notes you've saved before, but you won't be able to edit them or create new ones.
How to access your read-only notes
- Log in to internet banking.
- Go to Settings at the top of the screen.
- Under Personal settings and details select My notes to see previously saved notes.
Our Goal Tracker tool is currently unavailable in internet banking while we work on updates, but you can still use it in our mobile app.