Making banking better for you
Whether you’re visiting a branch, using your card, banking online or need help communicating with us, we've developed support to help you bank with confidence.
Use cards designed for you
We've developed card features to help customers use their cards and payment services more easily and independently.
- Flat printed card numbers that are easier to read and less likely to rub off
- High-contrast card colours
- Direction notch to assist with using ATMs and EFTPOS machines
- Braille to help distinguish between card types, such as Eftpos and Visa Debit.
Read about our card designs.
Come visit us at a branch
We're committed to helping make branch visits more comfortable and accessible.
- Wheelchair-accessible branches, with space to move around comfortably
- Accessible service locations, seated areas and lower tables
- Extended appointments available on request
- Private meeting rooms
- Support people welcome at appointments.
Access ATMs & everyday banking
We offer support to access ATMs, phone banking and everyday banking services.
- Most ATMs are wheelchair accessible
- Phone banking fee waivers for customers who are blind or have low vision
- Alternative login support if you can’t use KeepSafe because of a disability or impairment.
Communicate with us in a way that works
Access communication support tailored to your needs.
- Help booking an iSign interpreter for branch appointments — contact us to request iSign
- Phone communication support for people who are deaf or hard of hearing — find out more about phone support at nzrelay.co.nz
- Choice of communication format, such as email or post.
Get help with online banking
Help is available when accessing our online services.
- Screen reader compatibility for online banking and our website
- Digital banking support if you need help using digital channels, with Digital Angels.
Find additional support
Here are some examples of other ways we can support you.
- Support to ensure account structure is suitable for your needs
- Gambling block to help stop temptation
- Identification exemption process for customers who can’t provide standard ID due to their circumstances
- Assistance with setting up an authority to operate on your account or lodging a power of attorney with Kiwibank, if you have one.
Ask us for what you need
We're committed to making banking easier for everyone, and you can talk to us about other support options that may suit your situation.
If you'd like assistance setting something up, or more information on any of the above, contact us.