Accessibility at Kiwibank

We've developed card features to help customers use their cards and payment services more easily and independently.

• Flat printed card numbers that are easier to read and less likely to rub off
• High-contrast card colours
• Direction notch to assist with using ATMs and EFTPOS machines
• Braille to help distinguish between card types, such as Eftpos and Visa Debit.

See our card designs.

We're committed to helping make branch visits more comfortable and accessible.

• Wheelchair-accessible branches, with space to move around comfortably
• Accessible service locations, seated areas and lower tables
• Extended appointments available on request
• Private meeting rooms
• Support people welcome at appointments.

Find your nearest branch.

We offer support to access ATMs, phone banking and everyday banking services.

• Most ATMs are wheelchair accessible
• Phone banking fee waivers for customers who are vision impaired
• Alternative login support if customers can’t use KeepSafe because of a disability or impairment.

You can get support to communicate with us in a way that works for you.

• Help booking an iSign interpreter for branch appointments — contact us to request this
• Phone communication support for the deaf and hard of hearing — find out more at nzrelay.co.nz
• Choice of communication format, such as email or post.

Help is available when accessing our online services.

• Screen reader compatibility for online banking and our website
• Support for customers who need help using digital channels, with Digital Angels. Ask for digital banking support.

Here are some examples of other ways we can support you.

• Support to ensure account structure is suitable for your needs
• Gambling block to help stop temptation — see how to block gambling transactions
• Identification exemption process for customers who can’t provide standard ID due to their circumstances
• Assistance with setting up an authority to operate on your account or lodging a power of attorney with Kiwibank, if you have one — find out more.