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Some customers are eligible for a refund or payment for Kiwibank member package benefits they didn't receive on a range of products including everyday accounts, term deposits, home loans, credit cards, overdrafts, personal loans, and insurance. We’re making it right by making these payments plus interest.
If you recently received a letter or email from us about your payment, please complete the form below. We’ll then make a payment to you within the next 10 business days. For more information on our commitment to making things right, see our remediations page.