Verify your identity using your smartphone

When you join Kiwibank you'll need to verify who you are. You can do this by using ID Checker on your smartphone.

Access ID Checker Use ID Checker Accepted ID

Access ID Checker

Access ID Checker

To use ID Checker, you'll need

  • To live at a New Zealand residential address.
  • A smartphone that's linked to an active New Zealand registered mobile phone number.
  • An acceptable form of identification.

There's no app to download and no need to go into a Kiwibank branch to verify your identity.

Accessing ID Checker after joining Kiwibank

There are a few ways to access ID Checker depending on how you join Kiwibank. You'll need a smartphone to use ID Checker.

Joining on desktop

When you complete our online join form on desktop you'll see a QR code.

  1. Using your smartphone, open the camera app.
  2. Scan the QR code displayed.
  3. Tap the link that appears on screen to use ID Checker.

Joining on smartphone

Once you complete our online join form on your smartphone you’ll be taken directly to the ID Checker page.

Joining in person or over the phone

When you join in branch or over the phone, we’ll send you a text message from 8179 with a link to ID Checker. This link will be valid for 72 hours.

  • You’ll receive the text within one business day – it may take longer if you’re applying for a credit card.
  • If you can’t find your link, or it’s expired, call us on 0800 113 355 so we can send you a new one.

Use ID Checker

Use ID Checker

Once you've accessed ID Checker through the emailed link or the text link you'll be able to use ID Checker to verify your identity.

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    Provide your consent

    1. Read the privacy consent, if you agree click the box next to 'I confirm that I have read and accepted the privacy consent'.
    2. Tap 'Continue'.
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    Capture your photo identification

    1. Tap 'Capture my ID'.
    2. Tap 'Allow' for ID Checker to access your camera.
    3. Take a photo of your accepted form of identification.
    4. Follow the on-screen instructions to take a clear photo. Make sure:
      1. All edges are visible.
      2. There’s no blur, glare, or shadows.
      3. You’re using the original document (not a copy).
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    Review your details

    1. Check the information captured matches your identification.
    2. Tick the box next to 'I consent to my information being checked with the document issuer or official record holder'.
    3. Tap 'My details are correct'.
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    Verify your address

    1. Start typing your home address.
    2. Tap the correct address from the list of addresses displayed.
    3. Tap 'My details are correct'.
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    Verify your face

    Please make sure you don’t have anything covering or shading your face e.g. caps or sunglasses. You can wear reading glasses and religious head coverings, just make sure your face is fully visible.

    1. You'll need to verify your identity by scanning your face using the camera on your phone.
    2. Follow the instructions ID Checker gives you.
    3. Tap 'Continue'.
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    Complete the process

    Once you've completed the steps ID Checker will process your identity. You'll see a 'Verification submitted' screen. We'll be in touch with the next steps.

Accepted ID

Acceptable forms of identification when using ID Checker

New Zealand acceptable forms of ID

  • New Zealand passport.
  • New Zealand driver licence.

Non-New Zealand passports from the following countries are accepted

  • Australia*
  • Argentina
  • Belgium
  • Brazil
  • Canada
  • China
  • Fiji
  • France
  • Germany
  • India
  • Ireland
  • Italy
  • Japan
  • Malaysia
  • Netherlands
  • Philippines
  • Samoa
  • Singapore
  • Sri Lanka
  • Taiwan
  • United Kingdom of Great Britain and Northern Ireland
  • United States
  • Vietnam

*No visa required for Australian passports.

For non-New Zealand passports, we’ll also need to view and retain a copy of your visa. Visas we accept:

  • Resident visa.
  • Student visa (with proof of current enrolment to a New Zealand educational facility or school).
  • Work visa e.g. working holiday visa and seasonal work visa.
  • Guardian of a student visitor visa.