Phone and text banking

• Once you're set up, to use phone banking call 0800 113 355 and select option 1.
• To set up phone banking, call 0800 113 355 to talk to a customer experience representative, or from overseas +64 4 473 1133.

Once you're set up, the first five calls per month are free, after this fees may apply.

Yes, you’ll need to set up phone banking to get started. To do this, call our contact centre on 0800 113 355 and talk to a customer experience representative. They’ll ask you a few questions and set you up. See contact centre opening hours.

The two ways to set up phone banking are by visiting one of our branches or by talking to a customer experience representative at our contact centre.

Phone banking is calling our automated virtual assistant who responds to dial pad responses on your phone. The virtual assistant will walk you through the process by reading out options and responding to options you select on your phone. Download our guide to the self service menu options (PDF 40.0 KB) you'll hear when you call phone banking.

You’ll need the specific accounts you’d like to transfer funds between set up within phone banking to access them. If you need more accounts added, please speak to one of our customer experience representatives as they’ll be able to help.

There’s some limitations with what you can do in regards to credit cards. You can check credit card balances and see your last five transactions, however you can't make cash advances to your account.

This is likely because your savings account isn’t yet set up within phone banking. To get more accounts added to your phone banking, please call 0800 113 355 to talk to one of our customer experience representatives. Once set up, this option will be available within your phone banking the next time you ring.

Yes, you can make bill payments within phone banking.

If you’ve got a payee saved within internet banking or the mobile app, you can have these available within phone banking by speaking to one of our customer experience representative to set this up.

If you’re wishing to pay someone that isn't already within your internet banking or mobile app saved payees, we'll need to verify your identity by confirming the details of the identity documents we have on file for you. This is usually you reading out your passport or drivers license number. To do this, please talk to one of our customer experience representatives on 0800 113 355.

This may be because you only have one account registered on your phone banking. To set up more, please call us on 0800 113 355 and ask to talk to a customer experience representative.

If you’ve got a payee saved within internet banking or the mobile app, you can have these available within phone banking by speaking to one of our customer experience representative to set this up.

If you’re wishing to pay someone that is not already within your internet banking or mobile app saved payees, we'll need to verify your identity by confirming the details of the identity documents we have on file for you. This is usually you reading out your passport or drivers license number. To do this, please talk to one of our customer experience representatives on 0800 113 355.