Find out account information or transfer funds quickly without having to log in to internet banking or set up alerts when key things happen on your accounts.
Phone banking is an automated service you can use to check account information, transfer funds and make payments.
Check balances and/or recent transactions
Check credit card minimum payments and due date
Skip or change an automatic payment (fees may apply)
Transfer money between your accounts
Make bill payments to an existing biller
Order a statement.
If you already have phone banking set up, follow the below step-by-step instructions. If you don't have it set up, call 0800 113 355, or from overseas +64 4 473 1133. Once you're set up, the first five calls per month are free, after this fees may apply.
Download our full phone banking guide (PDF 40.0 KB) to see all menu options available.
If you’ve got a payee saved within internet banking or the mobile app, you can have these available within phone banking by speaking to one of our customer experience representative to set this up.
If you’re wishing to pay someone that is not already within your internet banking or mobile app saved payees, we'll need to verify your identity by confirming the details of the identity documents we have on file for you. This is usually you reading out your passport or drivers license number. To do this, please talk to one of our customer experience representatives on 0800 113 355.
Text banking is a quick way to find out your balance from the palm of your hand. You can:
To set it up, log in to internet banking and go to ‘Settings’ and pick which accounts you’d like to get a text balance from. Once you’re set up, just text BAL to 5494 anytime and we’ll text you straight back for free. Your mobile provider may charge you for the text.