If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
Find out basic account information quickly without having to log in to internet banking or set up alerts when key things happen on your accounts.
Phone banking is an automated self-service way to check your basic account information and make some transactions yourself including:
To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:
This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply.
Text banking is a quick way to find out your balance from the palm of your hand. You can:
To set it up, log in to internet banking and go to ‘Settings’ and pick which accounts you’d like to get a text balance from. Once you’re set up, just text BAL to 5494 anytime and we’ll text you straight back for free. Your mobile provider may charge you for the text.