Phone and text banking

Find out basic account information quickly without having to log in to internet banking or set up alerts when key things happen on your accounts.

Phone banking

Phone banking is an automated self-service way to check your basic account information and make some transactions yourself including:

  • Check balances and/or recent transactions
  • Find out what your credit card minimum payment is and the due date
  • Skip or change an automatic payment
  • Transfer money between your accounts
  • Make bill payments to an existing biller
  • Order a statement.

To set it up, call 0800 113 355 or from overseas +64 4 473 1133.

Temporary removal of all phone banking fees

To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:

  • $5 per call to a customer service representative, or
  • $0.50 per call to the automated phone banking system.

This change is effective from 25 March 2020 until 31 July 2020. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply.

Text banking

Text banking is a quick way to find out your balance from the palm of your hand. You can:

  • Get balances for as many accounts as you like – except for credit cards, KiwiSaver and personal loan accounts
  • Ask for the last five transactions you made on one of your accounts.

To set it up, log in to internet banking and go to ‘Settings’ and pick which accounts you’d like to get a text balance from. Once you’re set up, just text BAL to 5494 anytime and we’ll text you straight back for free. Your mobile provider may charge you for the text.


You can choose to have us alert you by text or email (or both) when:

  • Your account balance falls under a set limit
  • You receive deposits over a certain amount
  • A regular automatic payment can’t be paid – usually because there isn’t enough money in your account. This alert provides an opportunity to transfer some money before we try the payment again. You’ll also get this alert if a scheduled one-off payment fails
  • A regular automatic payment or a scheduled one-off payment dishonours
  • A direct debit fails because there isn’t enough money in your account.

Alerts are sent around 9am the day after the alert is triggered.

You can set it up under ‘Settings’ in internet banking. You can set up as many alerts on as many accounts as you like – they’re available on all accounts except credit cards, KiwiSaver and personal loans.