We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
Find out basic account information quickly without having to log in to internet banking or set up alerts when key things happen on your accounts.
Phone banking is an automated self-service way to check your basic account information and make some transactions yourself including:
To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:
This change is effective from 25 March 2020 until 31 July 2020. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply.
Text banking is a quick way to find out your balance from the palm of your hand. You can:
To set it up, log in to internet banking and go to ‘Settings’ and pick which accounts you’d like to get a text balance from. Once you’re set up, just text BAL to 5494 anytime and we’ll text you straight back for free. Your mobile provider may charge you for the text.