How to use phone banking
If you already have phone banking set up, follow the below step-by-step instructions. If you don't have it set up, call 0800 113 355, or from overseas +64 4 473 1133. Once you're set up, the first five calls per month are free, after this fees may apply.
Download our full phone banking guide (PDF 40.0 KB) to see all menu options available.
Frequently asked questions
Setting up phone banking
Text banking is a quick way to find out your balance from the palm of your hand. You can:
- Get balances for as many accounts as you like – except for credit cards, KiwiSaver and personal loan accounts
- Ask for the last five transactions you made on one of your accounts.
To set it up, log in to internet banking and go to ‘Settings’ and pick which accounts you’d like to get a text balance from. Once you’re set up, just text BAL to 5494 anytime and we’ll text you straight back for free. Your mobile provider may charge you for the text.
Standard terms and conditions
Text banking and alerts aren't available on all accounts.