Temporary branch closures

As New Zealand bands together to combat COVID-19, we’re continuing to ensure we protect our staff and customers which means our branches are now closed. We are currently working to have a few branches opened for limited hours and providing limited services on one day a week. We will share more info with you on this soon on this page and Facebook.

We have a number of alternative options to branches for your banking and all these are all available as per normal.

• online banking including our mobile App
• phone banking (see further info below on fee waivers)
• we have a number of ATMs that can accept cash deposits, see here for the full list
• cash withdrawals can be made via ATM’s and EFTPOS transactions at shops open during the lockdown like supermarkets.

To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:

• $5 per call to a customer service representative, or
• $0.50 per call to the automated phone banking system.

This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020. and is for personal and business customers. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 160.9 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.3 KB) will apply.

Operations at our contact centres are under heavy demand and our amazing staff are doing their best at this stressful time so please be patient when speaking with us. If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.