Health and safety
The Government requires you to keep a record of where you've been for contact tracing purposes, so please use the contact tracing app and scan the QR code on the doors of our branches or keep a diary of places you've visited. Masks are also mandatory, while visiting the branch. You should keep two metres apart from others (including staff) and use the hand sanitiser we supply at each counter.
A maximum of two customers will be allowed inside a branch at any one time to ensure a minimum of 2 metres to make sure everyone is doing their bit when it comes to keeping a safe distance from each other.
Personal hygiene is also important to help keep our customers and our people safe, so if you’re not feeling well please stay home. For information on how to bank from home, see our support guides on how to bank online.