If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
All Kiwibank branches have now been closed during the COVID-19 lockdown. This includes Kiwibank services provided by our franchise and agency partners. We have other ways to help you bank.
As New Zealand bands together to combat COVID-19, we’re continuing to ensure we protect our staff and customers which means our branches are now closed. We are currently working to have a few branches opened for limited hours and providing limited services on one day a week. We will share more info with you on this soon on this page and Facebook.
We have a number of alternative options to branches for your banking and all these are all available as per normal.
To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:
This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020. and is for personal and business customers. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 160.9 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.3 KB) will apply.
Operations at our contact centres are under heavy demand and our amazing staff are doing their best at this stressful time so please be patient when speaking with us. If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.