For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
We're committed to doing everything we can to keep our people, customers, and communities we interact with safe from COVID-19. With the COVID-19 Protection Framework (traffic light settings) most of our branches are open, however depending on traffic light settings, branches may have reduced hours, days and services available.
With all of New Zealand at the red traffic light setting, our branches are open for over-the-counter transactions only. Unfortunately, we're unable to provide in-person appointments. You'll need to scan in, wear a mask and follow social distancing rules.
To create a safe environment for everyone, all Kiwibank employees who meet with customers face-to-face, or are working at any of our premises are required to be fully vaccinated.
If you're visiting a branch under the red traffic light setting
If you're visiting a branch under the orange traffic light setting
If you're visiting one of our branches you'll be required to scan in, wear a mask and follow social distancing rules.