Latest branch information and updates

We're committed to doing everything we can to keep our people, customers, and communities we interact with safe from COVID-19. With the COVID-19 Protection Framework (traffic light settings) most of our branches are open, however depending on traffic light settings, branches may have reduced hours, days and services available.

Branch services reduced at the red traffic light setting

With all of New Zealand at the red traffic light setting, our branches are open for over-the-counter transactions only. Unfortunately, we're unable to provide in-person appointments. You'll need to scan in, wear a mask and follow social distancing rules.

Branch hours may change, so please use our branch and ATM finder before visiting a branch, and bank online using our mobile app or internet banking where possible.

Vaccination requirements at our branches

To create a safe environment for everyone, all Kiwibank employees who meet with customers face-to-face, or are working at any of our premises are required to be fully vaccinated.

If you're visiting a branch under the red traffic light setting

  • You won't need to be vaccinated to do quick over-the-counter transactions
  • Appointments are unavailable at this setting.

If you're visiting a branch under the orange traffic light setting

  • You won't need to be vaccinated to do quick over-the-counter transactions
  • You'll need to be fully vaccinated for appointments or longer conversations with our banking specialists, and provide us proof of your vaccination before your appointment. If you're not vaccinated and need to have a longer conversation we'll work with you on an alternative approach either over the phone or virtually.

If you're visiting one of our branches you'll be required to scan in, wear a mask and follow social distancing rules.