Latest branch information and updates

Branches in Alert Level 2 regions are open with normal opening hours. Select branches in Northland, Auckland and Waikato will be open on Wednesdays and Fridays with reduced hours. Please keep checking this page for updates.

Last updated: 10:50am, 11.10.21

Branches open at Alert Level 2

All branches outside of Northland, Auckland and Waikato are open with normal opening hours.

Find your local branch using our branch locator for more information including location and opening hours.

Branches in the Northland, Auckland and Waikato regions

While Northland, Auckland and Waikato remain at a higher Alert Level, a select number of branches are open on Wednesdays and Fridays at reduced hours. This is to support customers who have urgent banking requirements or customers who can't use phone or online banking.

Services available at selected Northland, Auckland and Waikato Kiwibank branches

  • Replacement EFTPOS/Visa Debit cards
  • PIN'ing/changing PINs on EFTPOS/Visa Debit/Credit cards
  • Change linked accounts on EFTPOS/Visa Debit cards
  • Cash deposits - notes only
  • Cash withdrawals up to $1,000 - includes coin withdrawals
  • Verifiying your ID - we can verify your identity on your personal accounts only, please make sure you visit a branch with all the correct information
  • Resetting your internet banking password.

Keeping everyone safe and healthy is a priority for us, so please only visit a branch if it's absolutely necessary and you have no other means to bank. We continue to encourage you to bank using internet banking, our mobile app or over the phone. If you need to make a cash deposit, you can do so at our cash deposit ATMS.

Health and safety

The Government requires you to keep a record of where you've been for contact tracing purposes, so please use the contact tracing app and scan the QR code on the doors of our branches or keep a diary of places you've visited. Masks are also mandatory, while visiting the branch. You should keep two metres apart from others (including staff) and use the hand sanitiser we supply at each counter.

A maximum of two customers will be allowed inside a branch at any one time to ensure a minimum of 2 metres to make sure everyone is doing their bit when it comes to keeping a safe distance from each other.

Personal hygiene is also important to help keep our customers and our people safe, so if you’re not feeling well please stay home. For information on how to bank from home, see our support guides on how to bank online.