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We're seeing a rise in scams, including emails and phone calls pretending to be from Kiwibank and other reputable businesses. See latest scams.
Some customers are eligible for a remediation payment from Kiwibank. We’re making it right by making these payments.
If you recently received a letter or email from us about a remediation payment, please complete the form below. We’ll then make a payment to you within the next 10 business days. For more information on our commitment to making things right, see our remediations page.