Payroll — sorted. International payments — done. Suppliers — paid. Get it all done online, with internet banking for businesses.

Do it all online

Stay on top of your finances

  • Make multiple payments in batches instead of one at a time
  • Set up payroll and other regular payments as single batch payments and just edit or reuse them when you need to
  • Make payments to many parties, instead of one at a time
  • Make international payments
  • Integrate your accounts with your accounting software.

Manage your accounts online

  • Access your personal and business accounts from a single login – and easily switch between them
  • Set approval processes and authorisations – decide who can do what and when
  • Add multiple users with different permissions, access levels and authorisations.

Register for internet banking

To register for internet banking for business, you'll need to give us a call on 0800 601 601.

Common questions

Managing your account

How do I add staff or a signatory to my account?

Three kinds of user you can add to your account

1. Authority to operate

Someone with authority to operate is a signatory on the account. They can make payments and call Kiwibank to discuss your accounts.

To add a signatory, you’ll need to send a signed request to the business banking team by email, post or fax. The request needs to include the signatory’s:

  • Full name
  • Date of birth
  • Address
  • Phone number.

If your account takes two authorities to withdraw, then any two of the current signatories will need to sign the request.

2. Data entry user

A data entry user can log into internet banking for business, view transaction history and create pending payments from your accounts. You’ll still need to log in and authorise the payments they create.

3. Data view only user

A data view only user can see your accounts and transactions in internet banking for business, but can’t initiate payments or change any details — this is useful for people like accountants who may need access to your transaction history.

To add a data entry or data view only user in internet banking for business:

  • Go to “settings”
  • Go to “manage data users”
  • Go to “add a data user” and follow the instructions.

You can allow data entry and data view only users access to all your accounts or a select few. You manage these users — they don’t have the authority to call us to discuss the accounts.

How can I view my Business Mastercard® in internet banking for business?

A Business Mastercard is issued in the holder’s name rather than the business’s, so they don’t appear in your business account list by default. To see your Business Mastercard in internet banking for business:

  • Go to “settings”
  • Go to “manage transactional users”
  • Go to “manage credit card account access”
  • Click “edit” and change the access level from “no access” to “access”
  • Click “next page” and then “update account access”.

Managing payments

I accidentally made a payment to someone - what now?

Please call us on 0800 601 601. We can try and recover the funds for you, although we can’t guarantee we’ll be able to.

There’s a charge of $20 if the payment in error was made to a Kiwibank account and $45 if the payment in error was made to an account at another bank regardless of the outcome.

Why is my transfer or payment asking for authorisation?

You may require a second person to authorise your transaction or your transaction limit may be too low. Please call us on 0800 601 601 and we can check your settings.

Why is there no option for me to approve a payment?

The payment might be past its due date. If a payment isn’t authorised before the date it’s due to be made, it'll expire. You’ll need to delete the payment and set it up again.

If the payment hasn’t expired, please call us on 0800 601 601.

Why can't I amend an automatic payment?

If your account needs two signatories to withdraw, you can’t amend automatic payments. You’ll need to delete the payment and set it up again.

If you don’t have a two-to-sign account, please call us 0800 601 601 and we’ll check your settings.

Making bulk or batch payments

How do I set up batch uploads on my account?

Please call us on 0800 601 601. You’ll need to be an owner of the business.

What's the format for batch uploads?

We deal with most of the major accounting packages used in New Zealand, including:

  • Access Payroll
  • IMS Payroll
  • Payroll Parters
  • Xero
  • MYOB.

Most accounting packages have a format called GIFTS (or sometimes BNZ GIFTS) — you can use this format to create a file our system can accept.

Why is my batch upload failing?

Take a note of the error message and call us on 0800 601 601. We can analyse the problem from the error description.

Why hasn't my account been debited for my bulk payment yet?

If the payment was set up to run at “end of day”, your account will be debited around 9pm on the due date.

If the payment was set to “send now”, your account will be debited on the next file run to other banks — these are hourly between 9am and 9pm on business days.

If you’re a data entry user on the account, someone with authority to operate (or two people for two-to-sign accounts) needs to approve your payment before it can be processed.

Viewing statements

How do I generate a statement showing my transaction history?

Generating your own statement within internet banking is easy. We've outlined the steps to do this below.

  1. Log in to internet banking
  2. Click into the account you wish to see transactions for
  3. Filter your transactions to the time period you seek
  4. Click on 'search/export options'
  5. Select what type of transactions you'd like to see e.g. all deposits and withdrawals
  6. In the format dropdown select 'print friendly PDF'
  7. Click the 'Export' button.

This will give you a download of your transaction history based on the filters you selected.

Staying safe online

We have two online authentication services that provide an extra layer of security when you're using internet banking.