NZHL-arranged home loans

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NZHL-arranged home loans interest rates, notices & documents

This page includes Kiwibank's interest rates, notices and documents for customers who have a home loan arranged by NZHL (The New Zealand Home Loan Company Limited).

NZHL is your home loan adviser and provides advice in relation to your home loan.

Kiwibank Limited is the lender for your NZHL-arranged home loan. Your home loan agreement is with Kiwibank, not NZHL.

Interest rates

Displayed interest rates are subject to change.

1 First Home Loans and Kāinga Whenua Loans with less than 20% equity, special interest rates apply (effective from 1 October 2023).

2For all bridging loans, the interest rate will be 1% p.a. above our NZHL variable rate or NZHL reducing revolving rate, as applicable.

A default interest rate, which is your current interest rate plus 5% p.a. may be charged on each amount that is either overdue or over the limit of your home loan.

Kiwibank Limited’s lending criteria, terms and conditions, and fees apply.

Payment processing times

Different types of payments are processed at different times. To find out when money goes into and comes out of your accounts, visit payment times.

Making lump sum payments on variable loans

Make lump sum payments at no extra cost via our mobile app on your variable home loan. This can be handy if you come into some money that you didn't expect.

Documents & forms

Home loan documents for NZHL-arranged loans

Fees and Limits - effective 29 November 2023

General Terms and Conditions – effective 26 May 2023

Home Loan Terms and Conditions – effective 26 May 2023

Mortgage Terms and Conditions – effective 30 September 2021

Sample - Home Loan Summary - effective 3 November 2021

Sample - Home Loan Summary (Kāinga Ora) - effective 3 November 2021

Sample - Deposit Loan Agreement including Terms and Conditions

Privacy Policy

Download a copy of Kiwibank's Privacy Policy

Previous documents

Fees and Limits

Fees and Limits Brochure - effective to 28 November 2023

Fees and Limits Brochure - effective to 21 June 2023

Fees and Limits Brochure - effective to 31 May 2023

Fees and Limits Brochure - effective to 30 November 2022

Fees and Limits Brochure - effective to 17 July 2022

Fees and Limits Brochure - effective to 10 February 2022

Fees and Limits Brochure - effective to 2 November 2021

Fees and Limits Brochure - effective to 4 July 2021

Fees and Limits Brochure – effective to 30 November 2020

Fees and Limits Brochure – effective to 30 March 2020

Fees and Limits Brochure – effective to 8 December 2019

Fees and Limits Brochure – effective to 16 December 2018

Fees and Limits Brochure – effective to 30 September 2018

Fees and Limits Brochure – effective to 28 February 2018

Fees and Limits Brochure – effective to 31 August 2017

Fees and Limits Brochure – effective to 31 March 2016

General Terms and Conditions

General Terms and Conditions – effective to 25 May 2023

General Terms and Conditions – effective to 30 November 2022

General Terms and Conditions – effective to 28 April 2022

General Terms and Conditions – effective to 2 November 2021

General Terms and Conditions – effective to 30 November 2020

General Terms and Conditions – effective to 27 February 2020

General Terms and Conditions – effective to 30 September 2019

General Terms and Conditions – effective to 30 June 2018

General Terms and Conditions – effective to 31 July 2017

Home Loan Terms and Conditions

Home Loan Terms and Conditions – effective to 25 May 2023

Home Loan Terms and Conditions – effective to 2 November 2021

Home Loan Terms and Conditions – effective to 31 May 2021

Home Loan Terms and Conditions – effective to 30 November 2018

Home Loan Terms and Conditions – effective to 30 June 2017

Recent changes

Changes to our international payments - 29 November 2023
Effective from 29 November 2023

Summary of changes

We’re introducing an additional outward international payment fee option called OUR², in addition to our current payment fee option SHA¹. And, we’re also reducing the payment fee option for SHA¹ from $20 to $10. As a result we’re updating our Fees and Limits to include the following:

  • NZD20 equivalent when done by internet banking with charges OUR²
  • NZD35 equivalent when done person to person at your nearest Kiwibank branch or by email with charges OUR²
  • NZD10 equivalent when done by internet banking with charges SHA¹.

¹ SHA fees are shared between the sender and beneficiary of the payment. Overseas bank fees will be deducted from the payment. This will mean the beneficiary receives less than you have sent.

² OUR fees are paid by the sender of the payment. You will pay an additional fee, which will be added to your payment fee to cover overseas bank fees. By choosing this option, the full amount you send should reach the beneficiary; however, this is not within Kiwibank’s control and there may be additional fees charged to the beneficiary.

Download a copy of the updated NZHL Fees and Limits, effective from 29 November 2023.

Changes to international direct credit payments

From 29 November 2023, we’ll no longer offer international direct credit payments in Canadian Dollars. If you're wanting to make a payment to Canada in Canadian Dollars (CAD), this can still be completed as an international money transfer as this remains unchanged.

Date published: 14 November 2023
Changes to our home loan fees - 22 June 2023
Effective from 22 June 2023

We’re making changes to the NZHL-arranged application fee. For details on this change, see the table below.

Home loan fee changes

Current wording

New wording

When you ask NZHL to arrange a home loan or arrange for a top-up to your existing home loan.

$250 per request.

We will pass this amount on to NZHL.

When you ask NZHL to arrange a home loan or arrange for a top-up to your existing home loan.

These fees are for the services that NZHL provide when you ask NZHL to arrange a new home loan or additional lending (top-up) on your existing home loan.

These services include NZHL working with you to understand your financial position and lending needs, and the activities that NZHL complete for the loan application, settlement, and onboarding process.

$400 per request for a new home loan (with new residential security).

$250 per request for additional lending (with existing residential security).

Your loan balance will include these fees. These fees are passed on to NZHL.

Download a copy of the updated NZHL Fees and Limits which includes these fee changes and full descriptions of when each fee is applicable, effective from 22 June 2023.

Date published: 7 June 2023
Changes to our Fees and Limits - 1 June 2023
Effective from 1 June 2023

We're making changes to the Kāinga Ora – Lenders’ Mortgage Insurance fee and request for a basic transaction history printout at branch service. We've updated the NZHL Fees & Limits as a result of the changes.

  • Kāinga Ora – Homes and Communities is reducing the Lenders’ Mortgage Insurance fee for First Home Loans from 1% to 0.50% of the loan amount.
  • The basic transaction history printout fee has been removed from page 4 as we're no longer offering this service.

Download a copy of the updated Fees & Limits, effective from 1 June 2023.

Date published: 16 May 2023
Changes to payment processing days and ways we can communicate with you - 26 May 2023
Effective from 26 May 2023
Changes to payment processing days

We’ll be processing electronic payments to and from participating New Zealand banks seven days a week (365 days a year). Currently electronic payments between New Zealand banks are processed on business days only.

From 26 May, payments will be processed on their actual due date rather than the next business day. If someone is transferring money to you, you’ll receive the funds the same day. This change will apply to automatic payments, bill payments, direct credits and direct debits.

We'll process home loan repayments every day of the year.

There are no changes to:

  • processing times for payments - these will continue to be processed between 9am and midnight and will move to seven days a week
  • debit card transactions, as these are already processed every day.

As a result of this change, we’re updating the following terms and conditions brochures effective from 26 May 2023.

For more information visit Payments NZ website.

Changes to the way we can communicate with you

We’re updating the NZHL General Terms and Conditions to clarify the ways we can give notice under our terms, and how we may provide you with account statements. We’ve also included that sometimes we can get things wrong, and when this happens we’re determined to make them right as soon as we can.

Download a copy of the NZHL General Terms and Conditions effective 26 May 2023.

Date published: 8 March 2023
Changes to our home loan fees - 1 December 2022

Effective from 1 December 2022

We’ll no longer be charging a dishonour fee. As a result we've made changes to the NZHL Fees & Limits and NZHL General Terms and Conditions brochures.

NZHL Fees & Limits brochure
  • Free ATM balance enquiries on Kiwibank ATMs has been removed from the list of items on page 1 as Kiwibank customers are no longer charged this fee.
  • The dishonour fee has been removed from page 2 as we’re no longer charging this fee.

Fee type

Old fee

From 1 December 2022

Dishonour fee

$2.50 per payment not made

Fee removed

NZHL General Terms and Conditions brochure

We’ve removed mentions of the dishonour fee from sections 10 and 11 as we'll no longer be charging this fee.

Download a copy of the updated NZHL Fees & Limits and NZHL General Terms and Conditions, effective 1 December 2022.

Date published: 9 November 2022
Changes to our home loan fees - 18 July 2022

Effective from 18 July 2022

We’re making changes to our home loan restructure fee. For details on this change, see the table below.

Home loan fee being changed

Fee type

Old fee

New fee

Loan restructure fee – for requests* relating to:

  • changing the repayment type on an existing loan from principal and interest to interest only; or
  • changing the term or interest only period of an existing loan

$50

$0

*Download a copy of the updated NZHL Fees and Limits which includes this fee change and full descriptions of when each fee is applicable, effective from 18 July 2022.

Date published: 4 July 2022
Changes to our General Terms and Conditions

Effective from 29 April 2022

  • We’ve updated the section number reference in the ‘Who do these terms apply to?’ section.
  • Section 27 ‘What if you want to deposit a foreign currency cheque?’ has been removed from page 24 as we're no longer offering this product.
  • We’ve updated the section number references in sections 1, 38, 45, 49 within the General Terms & Conditions brochure.

Download a copy of the updated General Terms & Conditions.

Date published: 4 April 2022

Important notice - changes to our home loan fees

Effective from 11 February 2022

We're making a change to one of our home loan fees. The change is outlined below:

Fee type

Old fee

New fee

Loan restructure fee – complex request

$55

$50

A description of when this fee applies can be in our current NZHL Fees and Limits Brochure and is outlined below:

Loan restructure fee

When you ask us to change your existing home loan and/or security by:

  • changing the repayment type on an existing loan from principal and interest to interest only; or
  • changing the term or interest only period of an existing loan; or
  • changing the identity of the borrower; or
  • changing the identity of the guarantor; or
  • changing the identity of the owner of the security; or
  • changing the security.

Download a copy of the updated NZHL Fees and Limits Brochure, which includes this fee change. Effective from 11 February 2022.

Date published 28 January 2022
Changes to our home loan documents

Effective 3 November 2021

We’ve made some changes to our Home Loan Summary, Home Loan Terms and Conditions, Fees and Limits and our General Terms and Conditions for NZHL-arranged loans. This includes simplifying the content and terminology. The changes are effective from 3 November 2021.

Updated terminology

We’ve updated the terminology we use across our home loan documents – please refer to the table below.

Previous terminology

Updated terminology

Portions

Loans

Components

Loans

Non-transactional

Term loan

Transactional

Reducing revolving loan

Floating

NZHL variable rate

Floating

NZHL reducing revolving rate

Fixed

NZHL fixed rate

Home loan agreement

Home Loan Summary

Changes to our Home Loan Summary

We’ve changed the order of key information. We’ve also simplified and reduced the size of the document, and made it clearer that your NZHL adviser is your main contact in relation to your NZHL-arranged home loan. This document should be read alongside our Home Loan Terms and Conditions for NZHL-arranged loans.

Changes to our Home Loan Terms and Conditions for NZHL-arranged loans

We've made this document simpler and easier for you to read. There are also some key differences in the Home Loan Terms and Conditions we wanted to highlight:

Electronic consent:
  • We’ve updated how we communicate with you, including that you may receive key information electronically. We can now send any updates electronically, instead of by mail. All you’ll need to do is make sure your email address is up to date. You can do this in internet banking or the mobile app under ‘Settings’ or by contacting your NZHL adviser. To find out more, see section 13 ‘How do we communicate with you?’.
Payments and top ups:
  • We’ve included additional information about how you can:
    • make payments on your loan, including when you can make lump sum payments
    • top up your home loan
    • change the amount of your regular payments.

Changes to our Fees and Limits brochure for NZHL-arranged loans

We’ve made it clearer that the NZHL-arranged application fee is passed to NZHL.

Changes to our General Terms and Conditions for NZHL-arranged loans

There are some key difference in our General Terms and Conditions:

Privacy policy:
  • Kiwibank’s Privacy Policy will apply to you (see clause 4 ‘Privacy and how information will be held and used’).
Unauthorised disclosure or use of your card:
  • You’ll need to tell Kiwibank immediately if the details on any card issued to you (such as card number and expiry date) have or might have been disclosed to an unauthorised party – or if the account your card is linked to has been used without authorisation (see clause 32 ‘What if your card expires, or is lost or stolen, or damaged or faulty?’).

Download a copy of the Sample Home Loan Summary, and the updated Home Loan Terms and Conditions, Fees and Limits, and General Terms and Conditions.

All documents are effective from 3 November 2021.

Please note that the sample Home Loan Summary doesn’t include any customer specific lending information or figures.

Date published: 18 October 2021
New Zealand Home Lending and Kiwibank are merging

Effective 30 September 2021

From 30 September 2021 New Zealand Home Lending Limited is amalgamating with Kiwibank Limited and from then on, we’ll continue as one company (Kiwibank Limited).

When the amalgamation happens:

  • Kiwibank Limited will be the creditor of your home loan.
  • Whenever you see a reference to ‘New Zealand Home Lending Limited’ in your home loan documents, you should read this as ‘Kiwibank Limited’.
  • If you have an existing relationship with Kiwibank (such as a bank account), any separate Kiwibank terms that apply to that relationship will continue to apply.
  • Your mortgage will be used to secure your home loan and any other obligations you have to Kiwibank.
  • You will see no change to your accounts, and can continue to access internet banking, the mobile app and use your NZHL ATM/EFTPOS card.

Even though New Zealand Home Lending and Kiwibank are merging, this doesn’t impact on NZHL, or your existing relationship with your NZHL adviser, who will continue to provide advice in relation to your home loan and manage the relationship with Kiwibank.

Date published: 21 September 2021
Changes to NZHL Home Loan Terms and Conditions

Effective 1 June 2021

We’re updating the NZHL Home Loan Terms and Conditions. The change is effective from 1 June 2021.

Summary of change

We’re replacing Section 2 – “When can your home loan documents change?” with the following wording:

“Your home loan agreement and these terms give us the right to make specific changes to your home loan agreement.

In addition, we can change your home loan agreement, these terms and our fees and limits brochure at any time, but we must give at least 14 days' notice before you are bound by the change.

Our general terms explain how those terms and conditions can be changed.“

The words in italics have a specific meaning. You can find out the meaning of these words in the NZHL Home Loan Terms and Conditions.

The change makes it easier for us to roll out new and improved documents. While the change gives us a broader right to make changes, we’ll continue to treat you fairly and not use this right in an unreasonable manner.

Download a copy of the updated NZHL Home Loan Terms and Conditions effective from 1 June 2021.

Date published: 17 May 2021

Contact NZHL

Please call 0800 333 238 or get in touch.