We’re making some updates to our NZHL General Terms and Conditions.

Summary of changes:

Open banking

We’ve added new terms in relation to open banking, which allows you to make payments and share account information with third‑party providers using digital banking.

These updates explain:

• What open banking is and how it works
• When open banking is available
• Who can set up, view and manage open banking authorisations
• How ongoing open banking payments and information sharing are affected by events such as a change to someone’s authority to operate an account
• Your responsibilities when using open banking and choosing third‑party providers.

Digital banking security and verification

We’ve updated and expanded our digital banking terms to reflect how you log in and verify actions.

These updates explain when and how we may use app notifications to verify internet banking logins. We’ve also clarified your responsibilities for keeping your devices, login details and verification methods secure when using digital banking, including:

• Keeping your registered New Zealand mobile number up to date
• Using secure devices and up‑to‑date software
• Taking reasonable care to protect your login details and devices
• What to do if you receive unexpected one-time codes or app notifications
• Acting quickly if you suspect unauthorised access or suspicious activity.

Subscription management

We’ve added information about managing certain recurring card payments through a subscription management service, if we make it available in the future. This explains what we can help with and what you're responsible for managing with merchants.

Download a copy of the updated General terms and conditions – effective 29 May 2026.

Date published: 15 May 2026

Date effective: 29 May 2026

We're making some changes to our NZHL Fees and Limits.

Due to recent regulatory and banking-industry changes in Australia, we're removing the International Direct Credit (IDC) payment option.

Summary of changes:

From 14 May, you'll no longer be able to:

• Send an AUD IDC to Australia
• Send a GBP IDC to the United Kingdom

IDC is only currently available for these two countries.

You can continue to send payments to Australia and the United Kingdom, using the International Money Transfer (IMT) payment option.

Download a copy of the updated NZHL Fees and Limits – effective 14 May 2026.

Date effective: 14 May 2026

Date published: 30 April 2026

• You’ll see a new look when transferring money between your accounts, but everything works the same and stays secure.
• We'll be rolling out these updates in phases to small groups of customers, so not everyone will see the updates straight away.

Find out more about our internet banking refresh.

Effective from: 23 March 2026

Date published: 18 March 2026

We’re making rate changes to our variable home loans.

These rate changes impact Term loan — variable and Reducing revolving home loans.

We're increasing our rates on the following home loans from:

• Monday 23 February 2026 for new loans
• Monday 9 March 2026 for existing loans.

* For all bridging loans, the interest rate will be 1% p.a. above our NZHL variable rate or NZHL reducing revolving rate, as applicable.

Date effective: 23 February 2026

Date published: 23 February 2026

Changes to your internet banking login

• When you log in to internet banking, you'll see refreshed sign-in screens with a cleaner layout.
• How you log in hasn't changed — you'll still use your existing access number and password.

• During the rollout, you may notice the web address (URL) change when you log in to internet banking or move between different parts. This is expected and your banking remains secure.
• Genuine NZHL URLs always contain "nzhltransact.co.nz".
• We'll be rolling out these updates in phases to small groups of customers, so not everyone will see the updates straight away.

Find out more about our internet banking refresh.

Date effective: 28 January 2026

Date published: 22 January 2026