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Public notices

Rates • Legal documents & forms • Key information

Upcoming & recent changes for NZHL-arranged home loans

Changes to our General Terms & Conditions — 30 November 2025

Summary of changes:

  • We’ve incorporated Kiwibank’s scam protection commitments coming into force on 30 November 2025.
  • We’ve explained the Depositor Compensation Scheme, which came into effect on 1 July 2025.
  • We've updated the payment options available to customers through mobile banking.

Download a copy of the updated General Terms & Conditions effective from 30 November 2025.

Date effective: 30 November 2025

Date published: 14 November 2025

Changes to how we calculate cash contribution repayments — 24 November 2025

We’re updating the way we calculate how much you may need to repay if you've received a cash contribution and your banking relationship has significantly changed within a four year period.

Currently, any repayment is calculated on a yearly pro-rated basis, based on how long it has been since we paid you the cash contribution.

From 24 November 2025, we’ll be calculating the repayment amount on a daily pro-rated basis. The daily pro-rata calculation assumes 1,460 days in the four year period, based on 365 days each year.

For example, if your cash contribution was $4,000, the daily rate is $2.74 per day ($4,000/ 1,460 days).

Date effective: 24 November 2025

Date published: 10 November 2025

Changes to our NZHL fees & limits — 4 November 2025

Summary of changes

We're making some changes to our NZHL Fees and Limits.

Fees we're removing

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Accounts and services fees
  • ATM/EFTPOS card replacement fee
  • Overseas ATM balance enquiry fee
  • Overseas ATM transaction decline fee
  • Overseas ATM cash withdrawal fee
  • Visa Debit Card cash advance fee
  • Visa Debit Card annual fee
  • Visa Debit Card disputed transaction fee
  • Visa Debit Card replacement fee.

Fees we're reducing

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Accounts and services fees

(ATM/EFTPOS card and Visa Debit Card)

International transaction fee is reducing from 2.5% to 1.85%.

Fees we're changing

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Debit card fees

International transaction fee will be charged when you use your card for a transaction that is processed overseas. This includes where the merchant charges you in New Zealand Dollars (NZD).

Limits we're increasing

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Account limits

(ATM/EFTPOS card and Visa Debit Card)

Increase maximum amount for purchases from $5,000 per day (current) to $10,000 per day.

Download a copy of the updated NZHL Fees and Limits effective from 4 November 2025.

Date effective: 4 November 2025

Date published: 1 October 2025

Changes to your internet banking — it's getting a refresh

Our tīma (team) has been working hard behind the scenes to make changes to your digital banking experience to make it simpler and more accessible. We'll be rolling out these updates in phases to small groups of customers, so not everyone will see the updates straight away.

What's changing?
  • You'll start to see changes to your digital banking experience starting with a new view of your accounts.
  • Some pages may have a new look, while other pages will still look the same for now.
  • When you move between new and old pages, the URL will change. Once the upgrade is completed and rolled out to all customers, the URL will be consistent across internet banking.
  • Authentic NZHL URLs always contain "nzhltransact.co.nz". You can expect to see pages switching between the following URLs:
    • banking.nzhltransact.co.nz/...
    • www.nzhltransact.co.nz/...

Find out more about our internet banking refresh.

Date effective: Rolling out from 26 March 2025

Date published: 10 March 2025

Previous public notices

For older public notices, see our public notices archive.