Upcoming & recent changes for NZHL-arranged home loans

Changes to our NZHL General Terms and Conditions – 29 May 2026

We’re making some updates to our NZHL General Terms and Conditions.

Summary of changes:

Open banking

We’ve added new terms in relation to open banking, which allows you to make payments and share account information with third‑party providers using digital banking.

These updates explain:

• What open banking is and how it works
• When open banking is available
• Who can set up, view and manage open banking authorisations
• How ongoing open banking payments and information sharing are affected by events such as a change to someone’s authority to operate an account
• Your responsibilities when using open banking and choosing third‑party providers.

Digital banking security and verification

We’ve updated and expanded our digital banking terms to reflect how you log in and verify actions.

These updates explain when and how we may use app notifications to verify internet banking logins. We’ve also clarified your responsibilities for keeping your devices, login details and verification methods secure when using digital banking, including:

• Keeping your registered New Zealand mobile number up to date
• Using secure devices and up‑to‑date software
• Taking reasonable care to protect your login details and devices
• What to do if you receive unexpected one-time codes or app notifications
• Acting quickly if you suspect unauthorised access or suspicious activity.

Subscription management

We’ve added information about managing certain recurring card payments through a subscription management service, if we make it available in the future. This explains what we can help with and what you're responsible for managing with merchants.

Download a copy of the updated General terms and conditions – effective 29 May 2026.

Date published: 15 May 2026

Date effective: 29 May 2026