What can we help with?

  • General enquiries and phone banking

    You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 4:30pm on weekends and public holidays, except those listed below.

    We will be closed on Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

    Freephone
    0800 11 33 55
    From overseas
    +64 4 473 11 33
    Fax
    04 462 7922
  • Calling from overseas

    From overseas
    +64 4 473 11 33
  • Business customers

    Call our business team anytime between 8am and 6pm, Monday to Friday.

    Freephone
    0800 601 601
    From overseas
    +64 4 803 1646
    Fax
    04 460 9117
  • Credit cards

    You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 4:30pm on weekends and public holidays, except those listed below.

    We will be closed on Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

    Freephone
    0800 521 521
    From overseas
    +64 4 473 1133

    If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.

  • Loaded for Travel card

    If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.

  • Personal loans

    You can call our Personal Loan team anytime between 8am and 7pm, Monday to Friday and between 8:30am and 5pm on weekends.

    Freephone
    0800 54 94 54
    Online applications
    0800 58 80 02
  • Home loans

    Call our home loans team anytime between 8am and 6pm, Monday to Friday.

    Freephone
    0800 000 654
    From overseas
    +64 4 803 1649

    Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.

  • International payments & foreign currency accounts

    Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.

    Freephone
    0800 222 490
    From overseas
    +64 4 460 9290

    Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.

  • Insurance

    The insurance team are available 8:30am to 5pm, Monday to Friday.

    Freephone
    0800 222 491
    From overseas
    +64 4 463 2199
  • Suspicious emails

    If you think you’ve been sent an email that doesn’t look like it’s from us, please forward it to suspicious.email@kiwibank.co.nz.

    What is a suspicious email?

  • Complaint or compliment

    We’d like to hear from you if you’ve had a bad experience or you’re not happy about something – we’ll do what we can to put things right. We’d also like to hear about the good too. Find out more

  • Our postal address

    Kiwibank Limited
    Private Bag 39888
    Wellington mail Centre
    Lower Hutt 5045

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