If you're having trouble finding what you're looking for, our online help section has answers to many common questions — or you can send us a question directly.
You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 6pm on weekends, or between 8am and 4.30pm on public holidays, except those listed below.
We will be closed on Good Friday, Christmas Day and New Year’s Day.
Phone banking is available 24 hours a day, seven days a week.
Call our business team anytime between 8am and 6pm, Monday to Friday.
Call our priority team anytime between 8am and 6pm, Monday to Friday.
You can call us anytime between 8am and 6pm, Monday to Friday.
Call our personal loans team anytime between 8am – 7pm Monday to Thursday, 8am – 6pm Friday, or 9am – 5pm on Saturdays.
Call our international team anytime between 8:30am and 5pm, Monday to Friday.
Call our insurance team anytime between 9am – 6pm Monday to Friday, or 10am – 2pm Saturday.
Send us an email anytime, and we'll be in touch shortly.
Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045
If you feel we haven't delivered on what we promised, let us know and we'll start a complaints investigation for you. We take all concerns seriously and every complaint is fully investigated. We'll let you know what we're doing about your complaint within two business days of receiving it.
If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager to reconsider your concerns. Most concerns can be resolved by this stage. However if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.
The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. You can also visit the Banking Ombudsman website.