Contact us

If you're having trouble finding what you're looking for, our online help section has answers to many common questions — or you can send us a question directly.

Phone

Email

Send us an email anytime, and we'll be in touch shortly.

Post

Kiwibank Limited
Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045

In person

What we do about complaints

If you feel we haven't delivered on what we promised, let us know and we'll start a complaints investigation for you. We take all concerns seriously and every complaint is fully investigated. We'll let you know what we're doing about your complaint within two business days of receiving it.

If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager to reconsider your concerns. Most concerns can be resolved by this stage. However if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.

Banking Ombudsman

The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. You can also visit the Banking Ombudsman website.

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