Contact us
If you're having trouble finding what you're looking for, our online help section has answers to many common questions — or you can send us a question directly.
Phone
-
General enquiries and phone banking
You can call us anytime between 7am and 9pm, Monday to Friday, or between 8am and 6pm on weekends or public holidays.
- Freephone:
- 0800 11 33 55
- From overseas:
- +64 4 473 11 33
- Fax:
- 04 462 7922
-
Business customers
Call our business team anytime between 8am and 6pm, Monday to Friday.
- Freephone:
- 0800 601 601
-
Priority customers
Call our priority team anytime between 8am and 6pm, Monday to Friday.
- Freephone:
- 0800 22 33 10
- Fax:
- 0800 22 33 00
-
Credit cards
You can call us anytime between 7am and 9pm, Monday to Friday, or between 8am and 6pm on weekends or public holidays.
- Freephone:
- 0800 521 521
- From a mobile phone:
- 04 473 1133
- From overseas:
- +64 4 473 1133
-
Personal loans
Call our personal loans team anytime between 8am and 6pm, Monday to Friday.
- Freephone:
- 0800 54 94 54
-
Home loans
Call our home loans team anytime between 8am and 6pm, Monday to Friday.
- Freephone:
- 0800 000 654
- From overseas:
- +64 4 803 1649
Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.
-
International
Call our international team anytime between 8am and 5pm, Monday to Friday.
- Freephone:
- 0800 222 490
Email
Send us an email anytime, and we'll be in touch shortly.
Post
Kiwibank Limited
Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045
In person
What we do about complaints
If you feel we haven't delivered on what we promised, let us know and we'll start a complaints investigation for you. We take all concerns seriously and every complaint is fully investigated. We'll let you know what we're doing about your complaint within two business days of receiving it.
If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager to reconsider your concerns. Most concerns can be resolved by this stage. However if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.
Banking Ombudsman
The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. You can also visit the Banking Ombudsman website.
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