Phone

  • General enquiries and phone banking

    You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 6pm on weekends, or between 8am and 4.30pm on public holidays, except those listed below.

    We will be closed on Good Friday, Christmas Day and New Year’s Day.

    Phone banking is available 24 hours a day, seven days a week.

    Freephone
    0800 11 33 55
    From overseas
    +64 4 473 11 33
    Fax
    04 462 7922
  • Calling from overseas

    From overseas
    +64 4 473 11 33
  • Business customers

    Call our business team anytime between 8am and 6pm, Monday to Friday.

    Freephone
    0800 601 601
    From overseas
    +64 4 803 1646
    Fax
    +64 4 460 9117
  • Priority customers

    Call our priority team anytime between 8am and 6pm, Monday to Friday.

    Freephone
    0800 22 33 10
    Fax
    0800 22 33 00
  • Credit cards

    You can call us anytime between 7am and 9pm, Monday to Friday, between 8am and 6pm on weekends, or between 8am and 4.30pm on public holidays, except those listed below.

    We will be closed on Good Friday, Christmas Day and New Year’s Day.

    Freephone
    0800 521 521
    From a mobile phone
    0800 521 521
    From overseas
    +64 4 473 1133
  • Personal loans

    Call our personal loans team anytime between 8am – 7pm Monday to Thursday, 8am – 6pm Friday, or 9am – 5pm on Saturdays.

    Freephone
    0800 54 94 54
    Online applications
    0800 58 80 02
  • Home loans

    Call our home loans team anytime between 8am and 6pm, Monday to Friday.

    Freephone
    0800 000 654
    From overseas
    +64 4 803 1649

    Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.

  • International payments & foreign currency accounts

    Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.

    Freephone
    0800 222 490
    From overseas
    +64 4 460 9290

    Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.

  • Insurance

    The insurance team are available 8:30am to 5pm, Monday to Friday.

    Freephone
    0800 222 491
    From overseas
    0800 100 468
  • Verifying your identity

    You can call us anytime between 7am and 9pm, Monday to Friday, 8am and 6pm on weekends.

    More information about verifying your identity.

    Freephone
    0800 11 33 55
    From overseas
    +64 4 473 11 33

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Email

Send us an email anytime, and we'll be in touch shortly.

Post

Kiwibank Limited
Private Bag 39888
Wellington Mail Centre
Lower Hutt 5045

In person


What we do about complaints

If you feel we haven't delivered on what we promised, let us know and we'll start a complaints investigation for you. We take all concerns seriously and every complaint is fully investigated. We'll let you know what we're doing about your complaint within two business days of receiving it.

If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager to reconsider your concerns. Most concerns can be resolved by this stage. However if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.

Banking Ombudsman

The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. You can also visit the Banking Ombudsman website.


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