All Kiwibank customers impacted with unexpected costs following the storm, can apply for the following assistance:

  • Fast-track application for a temporary overdraft or a temporary adjustment to existing lending limits with no application fee;
  • Hardship assistance for home lending, such as a repayment holiday or interest only for a period;
  • Early access to term deposits with no break fees;
  • Waiver of our lending restructure fee for business lending.

The most important thing is to talk to us - please call us on our special customer assistance number 0800 222 497, email us at

For our business customers, if you have a Business Banking Manager please call them to discuss the ways we can help, depending on the types of challenges you're facing.