What’s happening to bank cheques?

Kiwibank is going cheque-free. We’ll no longer offer bank cheques from 28 February 2020, however if you have a bank cheque that was issued by Kiwibank before this date, you'll still be able to deposit it with Kiwibank or another bank. These cheques will be subject to the usual checks before they’re paid.

For more information about the changes, why and when they're happening and other forms of payment, please visit our cheques page.

What if I lost my bank cheque?

If you've lost a bank cheque issued by Kiwibank before 28 February 2020, you'll need to go into a branch to complete and sign a Lost/Stolen/Destroyed Bank Cheque Indemnity form.

If the bank cheque has been lost in the mail, we won't reissue or refund the cheque until 14 days has lapsed from the day the bank cheque was posted. A bank cheque will not be reissued after 28 February 2020.


Frequently asked questions

To help you through these changes, we've created a handy list of frequently asked questions.


Other ways to pay

The good news is there are lots of easy and convenient ways to make payments, that are cheaper, faster and secure.

You can also pay your bills or pay other people via bill payments on internet banking or our mobile app or you could set up direct debits or automatic payments.

Download Kiwibank’s Disclosure Statement (PDF 991.5 KB) or pick up a copy from your local Kiwibank.