If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in the Northland, Auckland and Waikato regions see our branch updates page.
In August 2020, Kiwibank entered into a settlement agreement with the Commerce Commission under which compensation payments will be made to affected home loan customers.
If you're an affected customer, you would've received a communication from us advising you to complete a form. However, this form is no longer active so please call 0800 744 482.