What you'll need to do

  • Let us know who has passed away

    The quickest and easiest way to let us know that someone has passed away is to complete our online form. All we need to know at this stage is the name of the person who has passed away, their date of birth and a little information about you.

    You can also contact us by emailing estates@kiwibank.co.nz, calling us on 0800 113 355 or from overseas +64 4 473 11 33, or write to us at Deceased Estates, Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045.

    Once we’ve been notified that the account holder has passed away we'll freeze their accounts. It's a good idea to make sure that other arrangements are made for any payments that might be due.

  • We'll get in touch with you

    We'll be in touch within five business days to let you know what information and documents you'll need to provide to finalise the deceased’s estate. The fastest way for us to get in touch with you is by email so please make sure you provide us with an email address.

  • Send us information and documentation

    You’ll need to send us copies of all the documents and information we have asked for in Step 2. Where probate has been granted, or you have letters of administration issued by the Court, we'll need to see copies.

    It's important to note, we can only accept instructions from:

    • executor(s)
    • administrator(s)
    • A person authorised under the Administration Act 1969, for small estates only.
  • We'll close the deceased’s accounts and release the money

    When we're asked by the executor or administrator, we'll close the deceased’s personal accounts and pay out the money as directed.

Frequently asked questions

How do I get a death certificate?

For details on how to appy for a death certificate visit the visit the Department of Internal Affairs website www.dia.govt.nz.

Can the deceased’s funeral be paid from the money in their accounts?

Yes, we can usually pay the cost of the funeral to the funeral home once we receive the funeral home’s invoice and any other information we require. If there’s not enough money to pay the entire invoice we may make a partial payment with the money available in the deceased’s account.

What happens if I’m applying for a funeral grant through WINZ?

You'll need to contact WINZ to complete the request. We'll then supply the information required directly to WINZ. Visit www.workandincome.govt.nz for more information.

What happens to joint accounts?

When one owner of a joint account passes away the surviving owner will become the sole owner of the account and will be able to operate the account as usual.

What if the deceased had debt with Kiwibank?

Our specialist team will contact the person administrating the estate to discuss any action required.

What happens to business accounts?

Our Business Banking team will contact the appropriate parties directly to discuss any business account changes that may be required.