Your Visa Debit Card is linked to your everyday account(s). If you don't have any money in your account(s), your transaction will be declined.
If your account goes into an unauthorised overdraft, you’ll be charged an account out of order fee. See our fees
Some places, like hotels and car rental agencies, might request confirmation that your account has enough funds to meet the estimated cost of goods or services that they supply. We treat the request as a card authorisation, which means you can't access those funds, even though the transaction hasn't been processed. When the transaction is processed, the authorisation is also processed and the transaction will show up in your account. These card authorisations will hold funds in your account for up to five days.
Call us on 0800 11 33 55 (or +644 473 1133 from overseas) and we’ll cancel your card and order you a new one.
(If you find your old card again, you’ll need to cut it up and use your new one.)
A card replacement fee applies.See our fees
If you think there’ve been fraudulent transactions on your account, you should contact us immediately on 0800 11 33 55 or +64 4 473 11 33 from overseas. You need to check your transactions regularly, and contact us immediately if something doesn't look right.
If fraudulent card transactions occur on your account and our investigations prove that you weren't responsible, you may not be liable for any losses incurred. See our General terms and conditions for Personal and business (PDF 183.9 kB) for more information.
Please download and read our Visa Debit Card Transaction dispute information (PDF 486.0 kB)
An investigation fee may apply. See our fees
If you think someone’s found out what your PIN is, compromising the security of your account, you should contact us immediately on 0800 11 33 55 or +64 4 473 11 33 from overseas so we can cancel your card. Otherwise, visit your local Kiwibank to change your PIN.
Yes they do. If you want to dispute a transaction, call us on 0800 11 33 55 or +64 4 473 11 33 from overseas within 30 days of the date of transaction.
There’s a $10 annual fee to have the card - we’ll waive this for the first year you have a Visa Debit Card with us. See our fees
Your card is valid for three years - we’ll send you a new one when it’s about to expire. Just use it with your PIN in an EFTPOS terminal to activate it.
Your card’s linked to your account. If you close your account, we’ll automatically close your card as well. If you want to close your card but keep your account open, call us on 0800 11 33 55 or +64 4 473 11 33 from overseas, or visit your local Kiwibank.