If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
Financial abuse can be hard to talk about, but please reach out to see what we can do to support you and help you regain control of your finances.
The support we can offer will vary depending on your circumstances and what’s happening to you and your finances. It can include:
We have different security features to help protect your accounts and we also have online resources to help you recognise fraud and scams.
We can help you set up new accounts that are separate from any joint accounts you may have with the person who’s been financially abusing you.
We can change your address or contact details, to make sure your bank statements and letters are coming straight to you. Where possible, we can arrange to send your bank communications to you via email.
We can confirm who has the right to access or operate your accounts and make sure you're still comfortable for them to have that power. Find out more about how a power of attorney works.
If you want to take control of your banking but need help working out how to use internet banking, our mobile app, or phone banking, then take a look at our online support hub.
You might also want to talk to relevant people and organisations outside of Kiwibank to help get you any other support you may need. See what other resources might be helpful for you.
Please don't hesitate to get in touch with us if you need help sorting out any of your banking, or if you'd like to talk to someone about any concerns. Give us a call on 0800 11 33 55 or visit your nearest Kiwibank.
We know it’s sometimes easier to learn things face-to-face, so we’ve set up opportunities for you to meet digital experts in person. Join us at a Tech Tea at one of our branches or attend a free Stepping UP workshop at selected community centres or libraries.