We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
We've all faced enormous changes thanks to COVID-19, including to the way we carry out day-to-day tasks, like banking. Here are some tips to help you manage your banking in these socially distant times.
As we move down through the alert levels, social distancing is still important. You can see our branch opening hours here, but please only go into a branch if you absolutely have to. Consider banking online or on our mobile app instead. If you’re new to online banking, we’ve got step-by-step internet banking guides and mobile banking guides, as well as other online resources to help you.
You can still withdraw cash through our ATMs — find your nearest ATM on our locator. If you need to deposit cash into your account, see our list of cash deposit ATMs.
Please make sure we have your correct contact information (including your email address) so you receive any updates we might send out as things develop. See how to update your contact details in internet banking or our mobile app. We'll keep refreshing our COVID-19 page, you can also keep an eye on our Facebook and Twitter feeds for any coronavirus-related updates.
Unfortunately, times like these don't bring out the best in everyone. Some people may try to take advantage of the current situation, so please be careful when it comes to dealing with text messages and emails you receive.We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz. Read more about how to protect yourself from scams.
Stressful times can also lead to more cases of financial abuse - this can include behaviour like using an elderly relative’s debit or credit card to buy things without permission, or taking advantage of a power of attorney to use money for something other than what it was intended. Learn more about financial abuse, how to spot the warning signs and where to get help.
We've got a range of intitiatives as part of our Kiwibank COVID-19 Relief and Resilience programme to try and support you through these difficult times.
Find out what support is available for your business with our Kiwibank COVID-19 Relief & Resilience Programme and the Government's Business Finance Guarantee Scheme loans.