We've pulled together a list of handy information to help you understand the changes.

About the changes

What are the timings for this change?

There are three dates you need to remember:

*Any bank cheques issued prior to this date will be honoured as usual even if they're presented after this date.

Important: You'll need to be using alternative methods of payment before 28 February 2020.

What are the key differences between cheques and electronic transactions?

There are many advantages to going digital:

  • Electronic transactions can give you faster access to funds and can be used immediately the money appears in your account.
  • Cheques can cost both you and the person you’re paying. Electronic transactions are usually much cheaper and often free.
  • If the cheque is going to dishonour, you may not know for up to a week. An electronic transaction can be used as soon as you receive it.
  • Electronic transactions give you greater transaction insight and transparency.
  • Electronic payments can be future dated.

Using cheques

What if I receive a cheque after the cut-off date?

Unfortunately, we won’t be able to accept cheques after 28 February 2020.

If this happens, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account. This can be done online or in branch.

If you receive regular payments by cheque, please contact the person paying you to set up a payment direct to your bank account.

What do I do with my leftover cheques after 28 February 2020?

Any leftover cheques that won’t be used before 28 February 2020 can be destroyed. If you paid for your cheque book and no longer need cheques, please call us to close your cheque facility.

  • If you close your cheque facility before 30 September 2019, we’ll refund the entire cost of your latest cheque book (limit one book per customer).
  • If you close your cheque facility before 28 February 2020, you can get a refund on your unused cheques (limit of one book per customer).

Using bank cheques

What if I still have a Kiwibank bank cheque?

Kiwibank bank cheques that are dated up to and including 28 February 2020 can be deposited as normal with Kiwibank or another bank.

What if I lost my bank cheque?

If you've lost a bank cheque issued by Kiwibank before 28 February 2020, you'll need to go into a branch to complete and sign a Lost/Stolen/Destroyed Bank Cheque Indemnity form.

If the bank cheque has been lost in the mail, we won't reissue or refund the cheque until 14 days has lapsed from the day the bank cheque was posted. A bank cheque will not be reissued after 28 February 2020.

Using deposit books

Why are you no longer supplying personalised deposit books?

The need for pre-printed deposit slips will reduce after 28 February 2020 when we no longer accept cheque deposits. With lower volumes of personalised deposit books, and no more cheque books, the price per deposit book is expected to increase. Loose deposit slips in branch aren't impacted.

If you're using a personalised deposit slip to get paid, request an electronic payment instead. Alternatively, for deposits into your own account, you can use an EFTPOS card or a Visa Debit Card.

Can I still use my deposit books after 28 February 2020?

After 28 February 2020, customers can continue using pre-printed deposit slips from books ordered prior to 30 September 2019.

Find out how you can make deposits

Other payment options

What are my other payment options?

There are plenty of easy ways to make and receive payments.

  • If you want to pay someone, you can use internet, mobile or phone banking. All you’ll have to do is ask for their bank account number. If you don’t have this set up, we can help.
  • If you think you’ll be paying the same person again, you can save their bank account details on your Saved Payee list to make future payments by internet, mobile or phone banking easy.
  • If you make regular payments to the same person or organisation for the same amount, you can set up an automatic payment.
  • To receive a payment, just give the person paying you your bank account number. If you aren’t sure where to find it, we can help.
  • You can set up a direct debit from your account to pay your utility bills. Just talk to your provider. In some cases, doing this will get you a discount.
  • To transfer money from your account at another bank to your Kiwibank account, use the other bank’s internet banking or mobile app. If you don’t have this, just call them and they’ll be able to help. You can also withdraw funds from your other bank and make a cash deposit into your Kiwibank account.
How can I set up phone and internet banking?

It's easy – just give us a call on 0800 11 33 55 or from overseas +64 4 473 1133, or visit your nearest Kiwibank to get set up.

How can I pay people who work for me at home like the plumber or electrician?

The best way to pay is through a direct deposit into their account. Ask them for their account details and save them as a payee to make it easier in the future.

The good news is these businesses will receive your payment much faster than they would have if they were paid by cheque.

How can I pay my tax?

You can pay Inland Revenue using internet banking. We recommend using the 'Pay Tax' option. Go to 'Pay & Transfer' and select the 'Pay Tax' option from the list.

If you use myIR to manage your accounts, you can make a card payment directly from there. Your Inland Revenue account information will be prefilled for you and you'll have the option to save your card details for future use.

Some payments can also be made by automatic payment or direct debit. Please visit Inland Revenue for a form to make sure your payment is allocated to the right place.

To find out more, please visit the ird.govt.nz.

How can I make deposits?

You can use your EFTPOS card or Visa Debit Card to make a deposit.

Alternatively, blank deposit slips are available free at all branches – simply write your bank account on one of these and take to the counter.

How can I give my account number to someone?

Some options for you:

  • Copy your account number from internet banking or mobile app. You can either paste it into an email or text or simply write it down for them.
  • Your account number is also available on your bank statements.
  • For business customers, include your bank account number for payment on the invoice.
What if my account needs two signatories to operate?

We have options for you to operate a ‘two to sign’ account via internet banking. Online payments set up by one signatory will need to be authorised by a second signatory before processing. You can also register to receive a text or email alert when there is payment waiting to be authorised. Call us and we can help set you up with this online facility.

Business banking customers

What if I receive a cheque from my customers after the cut-off date?

Unfortunately, we won’t be able to accept cheques after 28 February 2020.

If this happens, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account. This can be done online or in branch.

If you receive regular payments by cheque, please contact the person paying you to set up a payment direct to your bank account.

For businesses, Kiwibank QuickPay® is also a good low-cost option for receiving payments on the go.

How can I help my customers move to digital?

We can help you set up more efficient ways of accepting payments.

Some payment alternatives include:

  • Register as a public biller with all New Zealand banks for free.
  • Ensure your customers have access to your account number on invoices.
  • If you're eligible, get set up with Merchant Services, Fetch, direct debit services or Kiwibank QuickPay®, which is a low-cost solution for accepting card payments on the go.
  • Use contactless donation technology. One UK charity has seen a 309% increase in donations from an unattended contactless donation point.
  • Ask your regular donors to set up an automatic payment.
  • Get set up with text donations.

We can also help you educate your customers on why they should pay electronically:

  • Lower cost of processing
  • Lower fees
  • Easier cash management (no clearance times or dishonours)
  • Lower reconciliation effort
  • Greater transaction insight and transparency
  • Payments can be future dated.

Alternatively, let them know they can give us a call on 0800 11 33 55 (anytime between 7am and 8pm, Monday to Friday and between 8am and 4:30pm on weekends).

Learn more about our payment solutions

As a business, what are my other payment options?

Kiwibank QuickPay® is a good low-cost option for receiving payments on the go.

There are lots of ways to make and receive payments. For everything you need to know about making the change to digital, visit our pay and get paid section.

Going digital and staying safe online

I’m worried internet banking isn't safe.

We have an internet banking guarantee to help protect our customers from scams. If you've been the victim of unauthorised activity on your accounts within internet banking or our mobile app, we'll reimburse any money you've lost as long as you’ve complied with our general terms and conditions (PDF 180.3 KB), haven’t acted dishonestly or negligently and have taken reasonable steps to protect your banking.

We’re also partnering with Stepping UP to run workshops for anyone keen to learn more about staying safe online.

Learn more about Stepping UP workshops

What is Stepping UP and how can they help me?

Working with over 120 community centres and libraries around the country, Stepping UP help build skills and confidence in using computers and digital technologies.

Our partnership has developed a new Digital Banking workshop which will be available to help people understand the basics of digital banking and how to protect your banking online.

Learn more about Stepping UP workshops

Still can't find what you're looking for?

We're here to help as you switch from cheques to alternative methods of payment.

Get in touch with our team

  • Call us on 0800 11 33 55 between 7am - 8pm, Monday to Friday and between 8am - 4:30pm on weekends.
  • Contact your Business Manager or call our Business Direct Team on 0800 601 601 between 8am - 6pm, Monday to Friday.
  • Pop into your nearest Kiwibank.