Making payments
Pay for purchases and bills whichever way suits you. This is helping you manage your money.
Payment information for Queen's Birthday
If you're getting paid or making payments over Queen's Birthday, please check the processing times as they may be affected. Find out more
Automatic payments
Automatic payments are perfect for paying fixed amounts regularly like your rent or savings. Set up payments to go out as often as you want.
Automatic payments are perfect for paying fixed amounts regularly like your rent or savings. Set up payments to go out as often as you want.
Direct debit
With direct debits, you give organisations the authority to take regular payments from your account automatically, so you never have to worry about missing a payment yourself.
With direct debits, you give organisations the authority to take regular payments from your account automatically, so you never have to worry about missing a payment yourself.
Payment times
Find out when money goes into and comes out of your accounts as different types of payments are processed at different times.
Find out when money goes into and comes out of your accounts as different types of payments are processed at different times.
Bill payments
Bill payments give you the flexibility of making one-off payments when it suits. You can pay your bills or transfer money to family, friends or others.
Bill payments give you the flexibility of making one-off payments when it suits. You can pay your bills or transfer money to family, friends or others.
Bank cheques
Kiwibank bank cheques that are dated up to and including 28 February 2020 can be deposited as normal with Kiwibank or another bank and will be paid (subject to the usual checks).
Kiwibank bank cheques that are dated up to and including 28 February 2020 can be deposited as normal with Kiwibank or another bank and will be paid (subject to the usual checks).
Account numbers
Not sure where to find your account number, or what to do when an account suffix has two digits but you're asked for three? We can help.
Not sure where to find your account number, or what to do when an account suffix has two digits but you're asked for three? We can help.
On our mobile app
Welcome to your closest branch. Get it all done online, no matter where you are, with our iPhone and Android mobile app.
Staying safe online
We take protecting you and your money seriously and have a range of measures in place to protect your finances when you’re banking online or on our mobile app.
KeepSafe
KeepSafe is a question and answer based authentication tool that provides an extra layer of security while using internet banking. You'll need to answer a KeepSafe question before you can access your account.
KeepSafe is a question and answer based authentication tool that provides an extra layer of security while using internet banking. You'll need to answer a KeepSafe question before you can access your account.
Two factor authentication
Some transactions you make online or on our app will require you enter a one-time PIN we've sent to your mobile. This is to make sure you're the person who requested the transaction.
Some transactions you make online or on our app will require you enter a one-time PIN we've sent to your mobile. This is to make sure you're the person who requested the transaction.
Internet banking guarantee
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.