If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
Pay for purchases and bills whichever way suits you.
From Thursday 19 March 2020, your MSD payments will be processed at 11pm, on the same day you’re used to receiving them.
Automatic payments are perfect for paying fixed amounts regularly like your rent or savings. Set up payments to go out as often as you want.
With direct debits, you give organisations the authority to take regular payments from your account automatically, so you never have to worry about missing a payment yourself.
Find out when money goes into and comes out of your accounts as different types of payments are processed at different times.
Bill payments give you the flexibility of making one-off payments when it suits. You can pay your bills or transfer money to family, friends or others.
Kiwibank is now cheque-free. We no longer accept cheque deposits or provide bank cheques. We’ve put together guides and information if you need help setting up alternative ways of making or receiving payments.
Kiwibank bank cheques that are dated up to and including 28 February 2020 can be deposited as normal with Kiwibank or another bank and will be paid (subject to the usual checks).
Welcome to your closest branch. Get it all done online, no matter where you are, with our iPhone and Android mobile app.
We take protecting you and your money seriously and have a range of measures in place to protect your finances when you’re banking online or on our mobile app.
KeepSafe is a question and answer based authentication tool that provides an extra layer of security while using internet banking. You'll need to answer a KeepSafe question before you can access your account.
Some transactions you make online or on our app will require you enter a one-time PIN we've sent to your mobile. This is to make sure you're the person who requested the transaction.
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.