Digital banking support

We've set up ways for you to learn how to bank online or meet with a digital expert. You can do this by completing our digital banking support form or attending a free Stepping UP workshop.

Ask for digital banking support

If you're new to banking online and would like one-on-one support from a Kiwibank digital expert, please fill in the form below. We’ll then get in touch as soon as we can.


Stepping UP digital banking workshop

We’ve joined forces with digital experts Stepping UP to give you the skills you need to be confident when banking online, no matter what bank you have your accounts with. These digital banking workshops are offered completely free of charge at selected community centres and libraries around the country.

If you’re interested in attending a workshop, please visit for more information.

What the workshop covers

  • What is banking online
  • How to recognise the signs of an online scam and what to do when you see one
  • How to protect yourself online
  • Tips for safe banking online
  • How to get set up with your bank
  • Learning the basics of banking online.

Kiwibank presenting to your community group

If you're a member or organiser of a community group and would like to organise for someone to speak at your next meeting or event, please email We’d love to see if we can help out.