If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in the Northland, Auckland and Waikato regions see our branch updates page.
We've set up ways for you to learn how to bank online or meet with a digital expert. You can do this by completing our digital banking support form or attending a free Stepping UP workshop.
If you're new to banking online and would like one-on-one support from a Kiwibank digital expert, please fill in the form below. We’ll then get in touch as soon as we can.
We’ve joined forces with digital experts Stepping UP to give you the skills you need to be confident when banking online, no matter what bank you have your accounts with. These digital banking workshops are offered completely free of charge at selected community centres and libraries around the country.
If you’re interested in attending a workshop, please visit steppingup.nz for more information.
If you're a member or organiser of a community group and would like to organise for someone to speak at your next meeting or event, please email digitaleducation@kiwibank.co.nz. We’d love to see if we can help out.