Estimated response times

We know it may be a stressful time for many of you. If you’ve filled out one of our support forms asking us to get in touch, we'll get back to you as soon as we can.

Estimated wait times

We’ve put together an estimate of how long it’s likely to take to get back to you after you’ve submitted one of our forms. Our team will get back to you as soon as they can.


Kiwibank COVID-19 Relief and Resilience programme including home loan customers.

We prioritise customers who have time-sensitive situations first. If you call us, we’ll ask you to fill out the online form.

If you've already filled out a form, please don't submit another one

Within 3 business days

Business Banking COVID-19 support

Kiwibank COVID-19 Relief and Resilience programme

To get on the wait list for this programme, please fill in this form.

2 days

General contact centre requests

Secure mail via internet banking

5 days

Contact centre via 0800 113 355

Opening hours are:

Our contact centres are open on: Waitangi Day, Monday 8 February (observed Waitangi Day), Easter Sunday, ANZAC Day, Monday 26 April (observed ANZAC Day), Queen’s Birthday and Labour Day

Our contact centres are closed on: Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.