We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
See what other people are asking and add your own questions. We’ll share an answer here as quickly as possible.
Q. My term deposit is maturing. I normally go to a branch to reinvest it, are there other ways to do it?"
Q. Can I get access to my term deposit before the term finishes?"
Q. What are your current Term Deposit interest rates?"
Q. Is it possible to withdraw funds from my Notice Saver account without giving the required notice?"
Q. I normally ring a few days beforehand to manage my term deposit but I haven’t been able to get through, what can I do?"
Q. I see Notice Saver has a variable rate that can change. Can I transfer my money to a term deposit to get a fixed rate?"
Q. What are PIE investments and are they better than standard investments?"
Q. We currently don't bank with you and are wanting to open a new investment account for our family trust – is that possible during the COVID-19 pandemic?"
Q. Up to about six months ago, I was able to make a term deposit with Kiwibank with a mininum deposit of $1,000. Do we see that as a possibility again in the foreseeable future?"
Q. How can I find the current balance of my term deposit?"
Q. Can I open a new term deposit during the COVID-19 pandemic?"
Q. What does 'standard rate' mean, as in 'reinvest at the standard rate'?"
Q. How do I find my PIE and RWT statements online?"
Q. How can I transfer my term deposit to another bank?
Q. I've received my withholding tax certificate for our investment and noticed that it's not a joint account. How can I update this?
Q. Do you price match interest rates of Notice Savers?"
If you ask us a question, we’ll jump on it as quickly as possible. Please don't post any personal or sensitive information as we'll share our response on this page so yourself and others can get the answers you need. Ask us below.