Statements due this month (excluding those for credit cards) will be delayed. It's a simple process to extract your transaction history within internet banking by following our step-by-step instructions.
See what questions customers have asked us about investments.
Q. My term deposit is maturing. I normally go to a branch to reinvest it, are there other ways to do it?"
Q. Can I get access to my term deposit before the term finishes?"
Q. What are your current Term Deposit interest rates?"
Q. Is it possible to withdraw funds from my Notice Saver account without giving the required notice?"
Q. I normally ring a few days beforehand to manage my term deposit but I haven’t been able to get through, what can I do?"
Q. I see Notice Saver has a variable rate that can change. Can I transfer my money to a term deposit to get a fixed rate?"
Q. What are PIE investments and are they better than standard investments?"
Q. We currently don't bank with you and are wanting to open a new investment account for our family trust – is that possible during the COVID-19 pandemic?"
Q. Up to about six months ago, I was able to make a term deposit with Kiwibank with a mininum deposit of $1,000. Do we see that as a possibility again in the foreseeable future?"
Q. How can I find the current balance of my term deposit?"
Q. Can I open a new term deposit during the COVID-19 pandemic?"
Q. What does 'standard rate' mean, as in 'reinvest at the standard rate'?"
Q. How do I find my PIE and RWT statements online?"
Q. How can I transfer my term deposit to another bank?
Q. I've received my withholding tax certificate for our investment and noticed that it's not a joint account. How can I update this?
Q. Do you price match interest rates of Notice Savers?"
A. No we don't. The rates we offer on our Notice Saver accounts are listed on our interest rates page and are the same for all customers.
This is intended as general information only. It doesn't take into account your financial situation and goals and isn't personal advice. For advice about your particular circumstances, please see your financial adviser.