See what questions customers asked us about business banking.

Q. How can Kiwibank help my business during this challenging time?"

A. Depending on your circumstances, the support we can offer includes temporary overdraft, interest-only business lending, repayment deferral and early access to investment products.

We encourage you to get in touch with us as soon as possible. The best way to do that is to fill out our business support form. We’ll assess your situation and work with you to determine a way forward.

Q. I'm concerned about repaying my business loan. What options are available to me?"

A. We’re here to support you and your business, so please contact us so we can work through your situation together.

There are number of different options available such as moving repayments to interest only or taking a repayment deferral. Once we know the specifics of your individual situation, we’ll help find the best solution.

Q. What support is available to businesses through the Government’s Finance Guarantee Scheme loan?"

A: Small and medium businesses are the backbone of the New Zealand economy and we’re here to support you through this difficult time. We've made lending available through the Government’s Business Finance Guarantee Scheme loan to help struggling businesses.

Q. Will Kiwibank's COVID-19-related business support still be available in up to six months' time?"

A. The Business Finance Guarantee Scheme remains open until later this year. The other support Kiwibank is offering, including interest-only lending, repayment deferrals and loan restructures, are things we can consider for businesses experiencing difficulties at any stage on a case by case basis, so yes.

If you’ve been financially impacted by COVID-19 and need support, please fill in our business support form.

Q. How long does it take to hear back on an application for the Business Finance Guarantee Scheme?"

A. Given the volume of requests we're receiving, we have a significant backlog of requests. See latest estimated response times.

Keep informed with other FAQs