Learn how to protect your personal details like your date of birth or address to prevent fraudsters from stealing yours.
Identity theft is when someone steals your identity – they find out identifying details like your date of birth or address. They can then use this information to do things like get access to your bank account, open a credit card or a loan in your name.
Our dedicated security team monitors all the activity on your accounts and are trained to spot unusual behaviour patterns. If we notice any unusual financial activity, we'll try to contact you to make sure it's you transacting on your accounts. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your accounts to stop any more transactions until we can speak to you.
The security team also protects you by: