We're mindful that this proposal may create uncertainty for some people in our communities. We have let our people in the branches know and we're now contacting local community groups seeking feedback over the next few weeks.
We want to hear how our customers are using the branch, what banking services they value and what support they may need to be able to access alternative banking services.
How to provide feedback
There are several ways you can provide feedback:
Post: Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045, Attention: Branch changes
Branch: There are feedback forms in each the seven branches listed above, which you can complete and hand back to one of our staff members.
Feedback must be submitted by close of business Friday 12 March 2021. All feedback will be reviewed before a final decision is announced in late March 2021.
Frequently asked questions