Report a suspicious activity
If you think your identity or accounts may have been compromised, please contact us immediately.
We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to email@example.com.
Ways we're protecting you online
KeepSafe is a question and answer based authentication tool that provides an extra layer of security while using internet banking. You'll need to answer a KeepSafe question before you can access your account.
Two factor authentication
Some transactions you make online or on our app will require you enter a one-time PIN we've sent to your mobile. This is to make sure you're the person who requested the transaction.
Internet banking guarantee
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.
Things to watch out for
Make sure you know how to keep an eye out for anything that doesn't seem right and stay safe from online threats.
Fraudsters use the internet to get to know people and gain their confidence. The con could build over a number of years before the fraudster asks the victim for money.
Credit and debit card fraud
Never tell anyone your PIN. If someone ever calls and asks for your PIN, hang up. They might try to convince you they’re from a bank, but we’d never ask for it.
Phishing and threats
Fraudsters often pretend to be someone you know or from a reputable organisation like a bank or the government. They'll usually ask you to click on a link to obtain your personal details.