Listening to kaimahi
This year, we spent time listening to kaimahi (our people) about what financial security means to them and what they'd like from Kiwibank to be more financially secure. This led to the development of a financial wellbeing programme.
Pilot programme launched
The programme is designed so it can be tailored to the needs of individuals by helping them take action to achieve their goals – whatever they might be. The programme, which was piloted from November 2022 to March 2023, included an assessment of current behaviours and financial goals, then focused on creating an action plan, supported by activities, learning content, and an in-house Financial Wellbeing Coach to help them stay on track. Every person that actively participated set around three goals which often focused on financial freedom, home ownership and emergency savings. Feedback from participants, as well as other measures, indicated the pilot was hugely successful.