What we're doing
We have five areas of focus: Wealth, Lifestyle, Enterprise, Community and Environment.
Each of these has a bold goal, which guides what we’re doing now, and where we’re heading in the future. With each area of focus we're working to help our customers, employees and communities.
We aim to be a trusted finance partner and to continue to disrupt the banking industry to help Kiwis get ahead financially.
We believe financial institutions exist to help build customer wealth, to enable customers to understand the impact their financial decisions have on their lives.
Our programme of initiatives:
- In 2015, we partnered with Banqer to get their financial capability tool into as many Kiwi schools as possible, free of charge to the school, aiming to reach 2100 by 2018. Find out more at inner.kiwi
- Since 2011, we’ve partnered with Nga Tangata Microfinance Trust to provide small, no-interest and no-fee loans to help people on low incomes buy the things they need or reduce the burden of high-interest debt. We also work with Aviva in Christchurch providing no interest loans under a similar scheme.
- In 2016, we embarked on a partnership with psychologist Nigel Latta and TVNZ to explore New Zealanders’ relationship with money in the hit TV show, Mind Over Money with Nigel Latta. Find out more about Mind Over Money.
- We’re focused on helping real Kiwis so we use our customers’ deposits to fund mortgages rather than investing in shares or equities.
- We’re proud to be a distributor of Kiwi Wealth KiwiSaver Scheme, they have a robust responsible investment policy which applies to all of their funds.
- We offer a range of online financial capability tools, including the Roadmap to Independence which aims to help Kiwis take steps to financial independence.
We aim to continue to evolve our products, tools and advice so that we're able to anticipate and respond to the changing ways people live and work.
We’ve always seen our role as helping people to achieve independence, and when we ask people what this means to them, the answers are almost always to have a better lifestyle: more time with family and friends, housing security, and a secure retirement.
We’re working to ensure that our products, services and the way our staff work help to achieve this lifestyle.
- Home loan customers are able to use our sustainable home loan as an additional top-up to help them achieve a more environmentally sustainable lifestyle, lower their environmental impact and improve social cohesion and safety.
- We also work with Housing New Zealand to provide Kainga Whenua home loans, allowing the financing for whanau to build homes on their own land.
We aim to grow and support key sectors that have the most potential to create a better future for Kiwis, and to ensure our own organisation is sustainable.
As a bank, our role in supporting organisations to thrive financially so they can create value. We also know that ensuring our own enterprise is robust and protecting our customers is critical to the sustainability of New Zealand.
- Since 2015, we've partnered with the Ākina Foundation to build the social enterprise sector in New Zealand, helping create businesses that are both resilient and work towards having a positive impact for our society or environment.
- Through our support, the Thrive incubator programmes in Manawatu, Far North and Tairawhiti have helped entrepreneurs learn critical social enterprise skills that they have described as a “vehicle to support their region”.
- We have a sustainable procurement policy which is included in all contracts with our suppliers. We also survey our top suppliers to understand how they’re performing.
We have a number of procurement arrangements that we’re really proud of. Our uniforms are recycled through Earthlink in Lower Hutt, who employ people with intellectual and physical disabilities and de-logo and upcycle our reusable uniforms.
We aim to be a leader in celebrating and encouraging staff and all Kiwis to aspire towards innovation and achievement.
Kiwibank comes from hundreds of New Zealand communities. We know that for these communities to continue to thrive we need to support the innovative thinking, high performance and diversity that makes New Zealand such a great place to live.
- We offer special accounts for community enterprises,
- We offer our staff a day’s volunteer leave every year, and have a payroll giving scheme to make it simple for our staff to donate to causes that they care about.
- We sponsor the New Zealander of the Year Awards to honour extraordinary Kiwis whose selflessness, creativity and vision make us proud to call New Zealand home.
- Our Better Backyards programme supports issues in communities around the country. Our teams make decisions locally about what issues are important in their own communities and use their time, skills and donations to help support those issues.
We aim to fiercely protect the natural environment – one of our core assets – by creating a predator-free New Zealand.
As a financial services organisation with branches around the country, there are a number of environmental impacts that are caused directly by our business, but as well as that, we have a number of areas we think are important for improving the wellbeing of all New Zealanders.
- Since 2016, we’ve partnered with the Department of Conservation to increase the capacity and capability of the world-leading conservation dogs – highly trained dogs and handlers that are able to track down our precious native species and the predators that threaten them.
- Since 2016, we’ve partnered with the Predator Free NZ Trust help enable communities to become predator free by providing support and sponsorship.
- We believe that every little change can make a big difference, so we’re working with Trees that Count to help restore two forests with 10,000 native trees over 2017-2018. The reforestation projects that we’re supporting are Kani Rangi Park and Quail Island, in Murupara and Lyttelton respectively. Find out more
We also have a number of initiatives in place that ensuring that we’re running our business with a well-managed environmental impact, a few of these are:
- We monitor and manage our carbon emissions (including our electricity, waste, travel, paper) – and they’ve been reducing year on year.
- In 2018, our new corporate site in Wellington will have a 5 Green Star rating by the NZ Green Building Council.
- The majority of our fleet vehicles are hybrids.
We have an Ethics Committee made up of Kiwibank senior leaders and customer facing representatives. They provide governance and debate ethical decisions in line with our Code of banking responsibility.
If you've got any questions, or if there's something you'd like to see us do email us at email@example.com