We use digital certificates from Verisign that verify that you're connected to our official internet banking website. These certificates also confirm that all communication between you and Kiwibank is encrypted and therefore secure. Encryption is a mathematical method of coding information.
If you use Internet Explorer 8+ or Mozilla Firefox 20 or newer, you'll also see the address bar is green when you visit our internet banking login page. We've done this to clearly show you're visiting Kiwibank's website, and not a fake.
We recommend that you use one of our supported browsers, but if you don't, you can still confirm our Extended Validation Certificate by clicking on the padlock to the right of the address bar.
Find out more about Extended Validation Certificates
Our dedicated security team performs a range of services to ensure the security of our internet banking services, including:
PhishLabs is the global leader in the prevention, detection, and mitigation of online fraud. Kiwibank has enlisted the services of PhishLabs to prevent and protect against online threats and ensure the integrity of our online services.
Our internet banking security team monitors internet banking transactions. They analyse internet banking activity looking for unusual activity on our customers' accounts. You may receive a call from a member of our monitoring team to verify a payment made using internet banking. We will NOT ask for your internet banking login details.
If your internet banking session remains inactive for more than fifteen minutes, you'll be automatically logged out. This reduces the risk of anyone else accessing your bank information if your computer is left unattended.
If your internet banking password is entered incorrectly three times, access to internet banking will be blocked. This prevents anyone from making multiple attempts to guess your password. You can reset your Kiwibank internet banking password by calling us on 0800 11 33 55, or by visiting your local Kiwibank.
The pages you visit while logged in to internet banking are not cached. This means that other people can't use your computer to view your bank account details by selecting the browser back button.
All Kiwibank customers' cards are protected by a world class tool used by our dedicated fraud prevention team. We monitor activity on all cards – ATM/EFTPOS, Visa Debit and MasterCards – 24 hours of every day so you can relax and transact with confidence.
If we notice any unusual spending on your card, we'll try to contact you to make sure it's you spending your money. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your card to stop any more transactions until we can speak to you.
To help us protect you, please make sure we have your current contact details – you can update them in internet banking or call us on 0800 11 33 55.
If you're travelling overseas and planning to use any of your Kiwibank cards, please call us on:
If you let us know where you're going, the dates you're away and your overseas contact details, we'll be able to help sort out any issues with your cards quickly and easily.