Types of card fraud


Skimming is when an electronic device is used to record your EFTPOS, Visa Debit or credit card information when your card is swiped through it. Skimming devices can be placed anywhere you swipe your card, including ATMs and EFTPOS machines. A skimming device may be attached to the slot you swipe through or may be kept nearby to be used by the fraudster when you hand your card over to be processed.

The fraudster will also try to capture your PIN, usually by standing nearby and watching you enter it, or by using a hidden camera.

The recorded information is used to create a duplicate card with your bank details, giving the fraudster access to your accounts.

Phantom callers

Criminals have been known to steal EFTPOS or credit cards and then phone the card owner pretending to be from your bank or the police to try to get the PIN. These types of scams are often targeted at the elderly.

Remember your bank will NEVER ask for your PIN, and you should never give your PIN to anyone, for any reason.

How we protect you

We monitor activity on all cards – ATM/EFTPOS, Visa Debit and MasterCards – 24 hours a day. If we notice any unusual spending on your card, we'll try to contact you to make sure it's you spending your money. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your card to stop any more transactions until we can speak to you.

How you can protect yourself

  • Keep your contact details up to date so we can let you know if we notice any suspicious transactions on your card
  • Where possible, swipe your card through EFTPOS terminals yourself
  • Don’t let your card out of your sight – if a retailer needs to swipe your card, make sure they do it in front of you and give it back to you straight away. In restaurants, consider going with staff members to watch them swipe your card
  • Notify Kiwibank immediately if you’ve lost your card, think it may have been stolen or think someone may have discovered your PIN
  • Check your statements for any transactions that you don’t recognise
  • Never give your card details to someone over the phone unless you initiated the call and you know the company is reputable
  • If you have any doubts about the security of an ATM or retailer (especially on the internet) – don’t use it!

Card safety when travelling overseas

  • Let us know if you're going overseas, where you'll be travelling, how long for and how we can contact you while you're away. You can send us a message in internet banking or call us on 0800 11 33 55
  • Try to only use ATMs that are attached to banks

PIN safety

  • Memorise your PIN number – don’t write it down anywhere
  • Don’t disclose your PIN to anyone – that includes family members, police or bank staff
  • Take extra care when keying in your PIN to make sure no one else can see it
  • Use different PINs for different cards

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