Has anyone ever called you asking for your PIN number, or taken your card 'out the back' when you're paying for something? They are likely trying to obtain your card data for fraudulent use. Read about card fraud and how you can help prevent it.
Skimming is when an electronic device is used to record your EFTPOS, Visa Debit or credit card information when your card is swiped through it. Skimming devices can be placed anywhere you swipe your card, including ATMs and EFTPOS machines. A skimming device may be attached to the slot you swipe through or may be kept nearby to be used by the fraudster when you hand your card over to be processed.
The fraudster will also try to capture your PIN, usually by standing nearby and watching you enter it, or by using a hidden camera.
The recorded information is used to create a duplicate card with your bank details, giving the fraudster access to your accounts.
Criminals have been known to steal EFTPOS or credit cards and then phone the card owner pretending to be from your bank or the police to try to get the PIN. These types of scams are often targeted at the elderly.
Remember your bank will NEVER ask for your PIN, and you should never give your PIN to anyone, for any reason.
We monitor activity on all cards – ATM/EFTPOS, Visa Debit and MasterCards – 24 hours a day. If we notice any unusual spending on your card, we'll try to contact you to make sure it's you spending your money. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your card to stop any more transactions until we can speak to you.