Products we no longer offer

We’re focusing our efforts on where we can make the biggest difference in banking for all our customers, which is why we've simplified some of our offerings. This is a list of products customers can no longer take up. If you still have one of these products you can find the relevant rates, fees and documents below.

If you can't find the product you're looking for, you can contact us.

Accounts and packages

Tertiary Pack

As of 1 February 2021 we stopped offering our Tertiary Pack to customers.

If you're currently on a Tertiary Pack, your benefits will continue until your agreed expiry date.

Benefits for customers currently on a Tertiary Pack

  • You can apply for a low rate and fee free overdraft of up to $1,000 in your first year and up to $2,000 in your second and subsequent years.
  • The $10 annual fee will be waived on a Visa Debit Card.

Interest rates

The interest rate you'll receive on your account depends on the everyday account that you get with us. See our accounts, rates and fees.

Fees

You don't pay the following transaction fees on our everyday accounts if you're a Tertiary Pack customer.

  • Account management fee
  • Deposits and withdrawals at Kiwibank branch
  • Electronic transfers between your Kiwibank accounts
  • Kiwibank ATM withdrawal
  • Withdrawal fee - automatic payment, bill payment, direct debit, EFTPOS and online

Service fees may apply.

Graduate Pack

As of 1 February 2021 we stopped offering our Graduate Pack to customers.

If you're currently on a Graduate Pack, you won't be able to extend it past your agreed expiry date, but your benefits will continue until then, including established personal loans where you'll keep the agreed rate until the term of your loan expiry date.

Benefits for customers currently on a Graduate Pack

  • You can apply for our low rate and fee free overdraft of up to $2,000.
  • You can apply for a personal or car loan from $2,000 to $15,000 at a special interest rate of with no establishment fee.
  • You can open flat account with no account management or transaction fee with a Visa Debit Card or an EFTPOS card for you and one other flatmate.

Interest rates

The interest rate you'll receive on your account depends on the everyday account that you get with us. See our accounts, rates and fees.

Fees

You don't pay the following transaction fees on our everyday accounts if you're a Graduate Pack customer.

  • Account management fee
  • Deposits and withdrawals at Kiwibank branch
  • Electronic transfers between your Kiwibank accounts
  • Kiwibank ATM withdrawal
  • Withdrawal fee - automatic payment, bill payment, direct debit, EFTPOS and online

Service fees may apply.

Now / Front Runner / Bill Blaster accounts

On Thursday 25 March 2021 we stopped offering our Now, Bill Blaster and Front Runner accounts, which means you can no longer open these account types. If you already have any of these accounts, you can continue to use them as usual and the below rates and fees will apply. You can also download our Personal Banking Fees and Limits (PDF 294.7 KB) brochure.

We've simplified our offering to one everyday account; Free Up, which has no monthly account or electronic transaction fees. If you'd like to close or switch your Now, Bill Blaster or Front Runner account to a Free Up account, please contact us.

Rates & fees

 

Now account

$5 monthly plan

Now account

Pay as you go

Bill Blaster

Front Runner

Interest rate

for balances $0+

for balances $0+

for balances $0 - $99

for balances $100+

for balances $0 - $3,999

for balances $4,000 - $99,999

for balances $100,000+

Account management fee

$5 per month*

Free

Free

Free if $4,000 in account^

Inoperative account management fee

When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your everyday and savings account(s).

$30 per year.

This fee is charged across all your everyday and savings account(s).

If there’s less than $30 across all your everyday and savings account(s) we’ll take whatever balance is in your account(s).

Account(s) with $0 balance before or after the fee is charged will be closed.

Deposits and withdrawals at Kiwibank branch

Free

$3 per transaction,

(one free deposit per month)

$3 per transaction,

(one free deposit per month)

Free

Transfers – for electronic transfers between your Kiwibank accounts

Free

Free

Free

Free

Electronic transactions – Online, EFTPOS, automatic payment, direct debit, bill payment

Free

$0.40 per transaction

Free

Free

ATM withdrawal**

Free

$0.80 per withdrawal

N/A

Free

Postal statement fee

$2 per postal statement

Interest rates are subject to change.

Service fees may apply.

* This fee plan wasn’t available to companies, trusts or organisations.

** There are also service fees relating to other ATM transactions.

^ When your combined balance of up to four Front Runner accounts with the same base account number falls below $4000 at any time during the month, you’ll be charged a $15 per month fee.

Membership packages

We're no longer offering Membership Packages for partners, including Mates Rates, Public Service Association (PSA) and Grey Power packages.

Mates Rates and Public Service Association (PSA)

  • From 1 April 2022: We stopped offering our Membership Packages to customers.

If you were on a Membership Package and have an existing fixed term product like a term deposit or a fixed rate home loan, you’ll continue to receive the membership benefits on those products until the end of the product’s fixed term.

Grey Power

  • From 30 January 2021: We stopped offering Grey Power members the option to sign up to contribute to the Grey Power commission payment.

Cards

Business Mastercard®

From 5 July 2021 we stopped offering the Business Mastercard. This card has been replaced by our Business Low Rate Visa.

Loaded for Travel

From 27 December 2019, we stopped offering Loaded for Travel cards to customers. As of 2 June 2020, all Loaded for Travel cards have been cancelled.

All remaining balances were converted back to NZD at the exchange rate applicable on 2 June 2020. Please note that any remaining balances are held for refund in the future in a non-interest bearing account in accordance with the law applying to unclaimed monies.

If you have funds remaining on your Loaded for Travel account, you can request a refund to any New Zealand bank account by:

If you didn't receive the goods or services purchased from a merchant who wants to credit your closed Loaded for Travel card, you can ask the merchant to credit the refund to an alternative card or bank account.

If you have questions, please give us a call on 0800 113 355 or email us on loaded@kiwibank.co.nz.

What alternative products can I use?

There are several products similar to Loaded for Travel in the market that may suit your needs. Alternatively, your Visa Debit and credit cards can be used on your travels. Please note that you won’t be able to lock in an exchange rate with a Visa Debit or credit card.

What if I have a complaint?

If you feel we haven't delivered on what we promised, please let us know so we can try and resolve the issue. You can do this in several ways:

We take all concerns seriously and every complaint is fully investigated, as improving our customer service is important to us. If you're not satisfied with the outcome, you can send a request in writing to our Complaints Manager at complaints@kiwibank.co.nz to reconsider your concerns. Most concerns can be resolved by this stage. However, if your issue cannot be resolved this way, it may need to go to the Banking Ombudsman.

The Banking Ombudsman provides free independent help to resolve disagreements between banks and their customers. Banking Ombudsman brochures are available at any PostShop. The Banking Ombudsman will refer a case to us if it has not already been through our complaints process.

Download Loaded for Travel terms and conditions (PDF 99.2 KB).

Low Rate Visa

On 24 November 2021 we stopped offering our Low Rate Visa to new customers.

If you're an existing cardholder you can continue to use your card until the expiry date. We'll then send you a Zero Visa to replace your current card. All your existing account details, including your card and account number, will remain the same unless your card has been lost or stolen.

Features and benefits for existing cardholders

  • Interest rate on purchases and cash advances
  • Up to 55 interest free days on purchases.

Interest rates & fees

Account fee

$0

Interest rate on purchases and cash advances

Interest free days

Up to 55

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement.

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

Platinum Visa

On 24 November 2021 we stopped offering our Platinum Visa. If you’re an existing cardholder, you can continue to use your card as usual.

Features and benefits for existing cardholders

  • Built-in overseas travel insurance if you pay for your travel and/or accommodation before you leave New Zealand. Other conditions apply.
  • Interest rate on purchases and cash advances
  • Up to 55 interest free days on purchases.

Interest rates and fees

Account fee (every six months)

$40

Waived if you have an outstanding home loan balance or deposits of at least $150,000 with Kiwibank.

Joint/additional cardholder account fee (every six months)

$10 per card

We’ll waive this fee if you’ve an outstanding home loan balance or deposits of $150,000 or more with Kiwibank on the fee assessment date.

Interest rate on purchases and cash advances

Interest free days

Up to 55

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Minimum credit limit

$8,000

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

Air New Zealand Airpoints Standard Visa

On 24 November 2021 we stopped offering our Air New Zealand Airpoints™ Standard Visa. If you’re an existing cardholder you can continue to use your card as usual.

Features and benefits for existing cardholders

  • One Airpoints Dollar™ for every $120 of eligible spend*
  • Interest rate on purchases and cash advances
  • Up to 44 days interest free on purchases.

Interest rates, fees & rewards

Airpoints Dollars

Earn one Airpoints Dollar for every $120 spent on eligible purchases*, or one Airpoints Dollar for every $100 spent on Air New Zealand products bought directly from Air New Zealand.

As long as you have a current credit card and you’re the primary cardholder, your Airpoints Dollars will never expire.

Air New Zealand Lounge eVouchers

Get two complimentary Air New Zealand Lounge eVouchers each year, when you spend $30,000 or more on eligible purchases.*

In light of COVID-19, single use Air New Zealand Lounge eVouchers will be extended by six months. eVouchers set to expire 22 October 2021 - 22 October 2022 will automatically be extended by six months from the original expiry date. You'll be able to see this in your Air New Zealand mobile app or myairnz on airnewzealand.co.nz.

Account fee (every six months)

$32.50

Joint/additional cardholder account fee (every six months)

$10 per card

Interest rate on purchases and cash advances

Interest free days

Up to 44

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Minimum credit limit

$1,000

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

*Eligible spend excludes fees or interest, balance transfers, credit card repayment insurance, gambling chips, gambling transactions (including online gambling), money orders, travellers cheques or foreign currencies in cash, cash advances or cash withdrawals made from an ATM, or any transaction that is reversed, refunded or charged back.

Home loans

AMP Home Loans

On 18 December 2020, AMP Home Loans Limited (a subsidiary company of Kiwibank) and Kiwibank Limited amalgamated and continued as Kiwibank Limited.

Between 18 December 2020 and 31 July 2021, we migrated AMP Home Loans customers across to Kiwibank systems. This involved:

  • changing AMP access and account numbers to Kiwibank numbers;
  • migrating customers to equivalent Kiwibank products;
  • issuing new Kiwibank ATM/EFTPOS cards; and
  • amending the AMP Home Loan terms and conditions and AMP General terms and conditions.

Changes to terms and conditions

If you migrated from AMP Home Loans to Kiwibank:

We explained these changes and how they apply to you in the letter we sent you on 18 December 2020, and by public notice on 17 May 2021.

Previous versions of your terms and conditions can be found on our legal documents archive.

Rates & fees

For information about fees, please download the Kiwibank Personal Banking Fees & Limits brochure (PDF 294.7 KB).

For interest rates please see our current home loan interest rates.

Migration information

For more information about the migration, you can download a copy of the AMP Home Loans migration guide (PDF 693.8 KB).

Insurance

Personal loan insurance

As of 3 December 2020, we stopped offering Repayment Protection Insurance to new customers. If you're an existing policy holder, your cover will continue unchanged. You can cancel your policy anytime.

Cover for existing customers

  • Repayment cover – involuntary unemployment: if you unexpectedly lose your job through no fault of your own, your personal loan repayments of up to $1,500 a month will be covered while you look for a new role – up to a maximum of six months.
  • Repayment cover - disability: if you’ve become disabled as a result of sickness or injury and can’t work, your personal loan repayments of up to $1,500 per month will be covered, until you return to work.
  • Life cover: if you die, or are diagnosed with a terminal illness that means you’re likely to die within 12 months, your personal loan will be paid off in full – up to $50,000.

Download full policy (PDF 387.2 KB) effective from 15 March 2021.

Get in touch

If you've got any questions or if you'd like to make a claim:

  • Call us on 0800 220 999 between 10.30am – 7pm, Monday to Friday.

Important information

Insurance is issued by Hallmark Life Insurance Company Ltd. (Hallmark Life) and Hallmark General Insurance Company Ltd. (Hallmark General) (incorporated in Australia and operating in New Zealand).

Life Cover is issued by Hallmark Life. Repayment Cover is issued by Hallmark General.

Hallmark Life and Hallmark General have both received Insurer Financial Strength Ratings of BBB+ from S&P Global Ratings.

Both Hallmark Life and Hallmark General maintain solvency positions in excess of their current requirements or obligations.

For full details regarding these disclosures including the table of Insurance Financial Strength Ratings, as well as the definitions of the ratings, the table of the solvency positions, and Agency & Scale can be found at latitudefinancial.com.

An overseas policyholder preference applies to Hallmark General.

Kiwibank receives commission for referring personal loan insurance to Hallmark Life or Hallmark General.

Personal loans and car loans are provided by Latitude Financial Services Limited (“Latitude”). Kiwibank receives remuneration for referring a personal loan to Latitude. Latitude’s lending criteria, terms and conditions, and fees apply.

Home Loan Insurance

As of 20 November 2019, we stopped offering Home Loan Insurance to new customers. If you’re an existing policy holder, your cover will continue unchanged. You can also reduce or cancel your policy at any time.

Cover for existing customers

  • Your insured debt or repayments on your Kiwibank Home Loan will be covered if you die or are unable to work because you’re sick or injured.
  • Premiums adjust as your loan changes, so you only ever pay for the right amount of cover.
  • Premiums are calculated based on factors such as your age, gender, occupation, whether you smoke, the plan you’ve chosen, your loan repayments and the outstanding balance of your home loan.
  • When you took out your cover, you would have chosen the proportion of your home loan you wanted to insure – 50%, 75%, 100% or 125% - up to a maximum of $500,000 of cover.

Download fact sheet (PDF 63.0 KB)

Download full policy wording

Important information

Home Loan Insurance is provided by nib nz insurance limited. nib nz insurance limited is a related company of nib nz limited and nib nz holdings limited. nib nz insurance limited is the insurer of Home Loan Insurance, and is the only organisation responsible for claims under the cover. nib nz limited may advise you on this policy. The obligation and products of nib nz insurance limited aren't guaranteed by nib nz limited or nib nz holdings limited. nib nz insurance limited pays fees to Kiwibank Limited when Kiwibank refers customers to it and nib nz limited. nib nz insurance limited also pays nib nz limited for services, including arranging insurance and making financial advice available. nib nz limited provides financial advice on its own behalf, and not on behalf of nib nz insurance limited and Kiwibank Limited. To find out more about how nib nz limited provides financial advice, visit nib.co.nz.

Life & Living Insurance – prior to 16 August 2016

If you’re an existing policy holder of Life & Living Insurance taken out on or before 16 August 2016, your cover will continue unchanged. You can also increase/reduce existing cover, add benefits to your policy, or cancel your policy at any time.

Cover for existing customers

Life & Living Insurance prior to 16 August 2016 is made up of a Life Account with the option of a Living Account/Living + benefits. The cover you’ve chosen is shown in your Policy Schedule.

  • Life Account - Death and terminal illness benefit
  • Living Account - Permanent Loss of Ability to Work benefit, Temporary Loss of Ability to Work benefit, Cancer and Cardiovascular benefit
  • Living + benefits - Permanent Loss of Ability to Work + benefit, Temporary Loss of Ability to Work + benefit, Cancer and Cardiovascular + benefit, Redundancy +benefit.

Download fact sheet (PDF 73.9 KB)

Download full policy wording.

Credit Card Repayment Insurance

As of 1 April 2021, we stopped offering Credit Card Repayment Insurance to new customers. This was advised by public notice on 25 February 2021.

If you’re an existing Credit Card Repayment Insurance policy owner, your cover will remain in place. However, if you decide to change your Kiwibank Credit Card type or set up a joint credit card from 30 April 2021, your Credit Card Repayment Insurance cover will end and you won't be able to apply for Credit Card Repayment Insurance on your new card. You can also cancel your cover at any time.

Cover for existing policy holders

  • Covers part or all of your outstanding balance if you’re unable to work due to an accidental injury or illness, made redundant, declared bankrupt (if you’re self-employed), critically or terminally ill, or pass away.
  • You'll be covered if you're a primary or a joint credit card holder.
  • Your premiums are based on the closing monthly balance of your credit card – so you only pay for the protection you need.
  • Under some circumstances, pre-existing conditions may be covered.

Important information

  • Credit Card Repayment Insurance after 10 April 2011

If you already have Credit Card Repayment Insurance and your policy was issued after 10 April 2011, your policy is provided by nib nz insurance limited. nib nz insurance limited is a related company of nib nz limited and nib nz holdings limited. nib nz insurance limited is the insurer of Credit Card Repayment Insurance issued after 10 April 2011, and is the only organisation responsible for claims under the cover. nib nz limited may advise you on your policy. The obligations and products of Kiwi Insure aren’t guaranteed by nib nz limited or nib nz holdings limited. Kiwi Insure pays nib nz limited for services, including arranging insurance and making financial advice available. nib nz limited provides financial advice on its own behalf, and not on behalf of Kiwi Insure and Kiwibank Limited. To find more about how nib nz limited provides financial advice visit nib.co.nz.

Important terms, conditions and exclusions are set out in the Credit Card Repayment Insurance Cover wording (PDF 215.5 KB).

View the financial strength rating and solvency margin of nib nz insurance limited.

  • Credit Card Repayment Insurance before 10 April 2011

If you already have Kiwibank Credit Card Repayment Insurance and your policy was issued before 10 April 2011, your policy will have been provided by Cigna Life Insurance New Zealand Limited. Important terms, conditions and exclusions are set out in the Credit Card Repayment Insurance Policy wording (PDF 400.7 KB).

Cigna Life Insurance New Zealand Limited is the only organisation responsible for claims under this policy. If you arranged your insurance through Kiwibank, you need to know that Kiwibank Limited doesn’t guarantee the obligations of, or any product issued by, Cigna Life Insurance New Zealand Limited.

View Cigna's financial strength rating and solvency margin on their website at cigna.co.nz.

Kiwibank hold no responsibility for the content on third party websites and make no representations as to the accuracy of the information provided on those websites.

Previous versions of these policy documents can be found in our legal documents archive.

Get in touch

If you've got questions about your policy or need to make a claim please get in touch.

International accounts & services

Foreign cheques and international bank drafts

From 29 April 2022, we stopped accepting foreign cheques and international bank drafts.

If you’ve been receiving an overseas pension or benefit payment by cheque from one of the countries below, you'll need to use an alternative way to receive these payments into your bank account electronically. Find out more about receiving money from overseas and the information you'll need to supply on our cheques page.

Services

Fingerprinting service

As of 31 March 2022, we stopped offering manual fingerprinting services.

If you need to get your fingerprints taken, you can do this at a number of participating locations around the country. Visit nzfingerprintingservice.co.nz for more information.