Read about the changes we're making to our partnership with Grey Power.

Changes to our commission arrangement with Grey Power

From 30 January 2021, customers who are Grey Power members will no longer be able to sign up to contribute to the Grey Power commission payment. Customers who have already signed up will continue to contribute until 31 May 2021 when the final commission payment will be calculated and subsequently paid.

Why are we ending the agreement with Grey Power?

A renewed focus on culture and conduct in the financial industry has led us to review our historic commission arrangements across the board. As a result, we've made the call to end the arrangement. We'll continue to make commission payments to the Grey Power Federation until 31 May 2021.

What does this mean for existing Grey Power members who bank with Kiwibank?

There's no direct impact on Grey Power members who currently contribute. Your balances will continue to contribute to commission payments up to 31 May 2021, and we'll continue to support your banking needs, digital education and provide the products and services you need.

Our support to Grey Power members

We'll continue to invest in supporting all Kiwi and empower them to make the most of the banking services we offer.

  • Kiwibank customers are welcome to book one-on-one sessions in any of our 70 standalone branches for lessons on how to get more from their banking – using phone banking, our ATMs, our contact centre or if you want, support for using online banking on your computer, tablet or mobile. You can book via calling our contact centre on 0800 113 355, by filling out our online form, or at your nearest Kiwibank. These are offered completely free of charge and with no strings attached.
  • We have banking experts who can run courses for community groups. If you’re interested in having a Kiwibank banking expert attend your local meeting, you can email us at
  • Free phone and online banking training is open to both Kiwibank customers and non-customers through Stepping UP courses run at libraries and community centres across the country.
  • DORA (Digital On-Road Access) is a bus operated by DIAA which tours New Zealand delivering digital banking classes to both Kiwibank customers and non-Kiwibank customers at libraries and community centres.

We're here to help

If you have any questions or concerns, you can send us a secure message via internet banking or our mobile app, call 0800 MATE RATE (0800 6283 7283) or visit your nearest Kiwibank.