If you’ve forgotten your access number, you can find it most of our cards – or on any statement from us.
If you’ve verified your mobile number with us, you can reset your password online. We’ll text you a code to enter in to prove you’re you - and you’ll need to be able to answer your KeepSafe questions.
If you haven’t registered your mobile yet, call us on 0800 11 33 55 with your access number and the ID you used when you opened your account (usually your driver’s licence or passport). Once we’ve confirmed you’re you, we’ll give you a temporary password over the phone. After you’ve logged in, you’ll be prompted to change this password to something you’ll remember.
While you’re on the phone, don't forget to verify your mobile number with us so you can reset your password yourself in the future.
Each time you log in to internet banking, you’ll need to answer a KeepSafe question to access your accounts. If you’re having trouble using KeepSafe, check out our FAQs – or, if you think it’s a technical issue, try our trouble shooting page.
If you’re still having trouble logging in, contact us and we’ll help you out.