International accounts and services
Fees
The following are the fees and costs you pay on international accounts and services:
| Cash advance fee (credit card transactions) |
When you withdraw or transfer money from your available credit card balance. Overseas ATMs – NZD6 per transaction. Overseas banks and financial institutions over the counter – NZD6 per transaction. Other banks may charge an additional fee. The cash advance fee also applies to transactions in New Zealand and internet banking transfers. See credit card fees for more information. |
| Emergency card and/or cash if overseas fee (credit card transactions) |
When you need a replacement or new card or cash while overseas. NZD52 per request. Courier costs will apply. |
| Foreign cash and traveller’s cheques commission (Kiwibank buys) |
0% commission. |
| Foreign cash commission (Kiwibank sells) |
When you buy foreign cash from us. 1% commission. Minimum commission NZD7.50. |
| Foreign currency account monthly account maintenance fee |
What you pay to have a foreign currency account. NZD10 equivalent per account per month. |
| Foreign currency cheque or draft collection fee |
When you deposit a foreign currency cheque or draft into your foreign currency account or NZD account, and the foreign currency cheque or draft is sent for collection. NZD30 per cheque or draft. Other banks involved in processing the foreign currency cheque or draft will charge collection fees. These fees vary from bank to bank. We’ll pass these fees on to you. |
| Foreign currency cheque or draft deposit fee (into your foreign currency account) |
When you deposit a foreign currency cheque or draft into your foreign currency account. NZD5 per cheque or draft. |
| Foreign currency cheque or draft dishonour fee |
When a foreign currency cheque or draft is dishonoured. Other banks involved in processing the foreign currency cheque or draft will charge dishonour fees. These fees may vary from bank to bank. We’ll pass these fees on to you. |
| International bank draft fee (from your foreign currency account) |
When you ask for an international bank draft from your foreign currency account. NZD25 equivalent per draft. |
| International bank draft fee (from your NZD account) |
When you ask for an international bank draft from your NZD account. NZD25 per draft. |
| International bank draft stop fee |
When you ask us to stop an international bank draft. NZD15 per stop. |
| Inward international payment fee (into your foreign currency account) |
When you receive an international payment from an overseas bank account into your foreign currency account. Fees, as applicable, per transfer: Australian Dollars AUD8 |
| Inward international payment fee (into your NZD account) |
When you receive an international payment from an overseas bank account into your NZD account. NZD12 per transfer. This fee only applies when the overseas bank sends the payment via Citibank New Zealand. If the overseas bank sends the payment via another New Zealand bank, then that bank’s fee (likely to be greater than NZD12) will apply. Other banks involved in processing the transfer may deduct fees from the amount transferred. These fees vary from bank to bank. |
| Outward international payment fee – international direct credits and international money transfers |
When you send an international payment to an overseas bank account from your NZD account or your foreign currency account. NZD25 when done person to person at your local Kiwibank (from NZD accounts only). NZD25 (or NZD equivalent from foreign currency accounts) when done by fax. NZD20 (or NZD equivalent from foreign currency accounts) when done by internet banking. With international direct credits, there are no fees for the recipient, i.e. what you send is what they get. With international money transfers, other banks involved in processing the transfer may deduct fees from the amount transferred. These fees vary from bank to bank. |
| Outward international payment investigation/amendment/cancellation fee |
When you ask for an investigation in respect of an international payment, or ask for the amendment or cancellation of an international payment. NZD25 per investigation, amendment or cancellation. Other banks involved in the amendment or cancellation may charge fees. These fees vary from bank to bank. We’ll pass these fees onto you. |
| Overseas ATM balance enquiry fee (ATM/EFTPOS card and Visa Debit Card transactions) |
When you use your ATM/EFTPOS card or Visa Debit Card to make an ATM balance enquiry at an overseas ATM. NZD1 per balance enquiry. |
| Overseas ATM cash withdrawal fee (ATM/EFTPOS card and Visa Debit Card transactions) |
When you use your ATM/EFTPOS card or Visa Debit Card to withdraw cash at an overseas ATM. NZD6 per withdrawal. |
| Overseas ATM transaction decline fee (ATM/EFTPOS card and Visa Debit Card transactions) |
When you use your ATM/EFTPOS card or Visa Debit Card at an overseas ATM and the transaction is declined. NZD1 per declined transaction. |
| Overseas currency conversion commission (ATM/EFTPOS card and Visa Debit Card transactions) |
When you use your ATM/EFTPOS card or Visa Debit Card for a foreign currency transaction. 2.5% of the New Zealand dollar amount once converted. |
| Overseas currency conversion commission (credit card transactions) |
When you use your credit card for a foreign currency transaction. 2.5% of the New Zealand dollar amount once converted. |
| Transfers (for electronic transfers between your Kiwibank foreign currency accounts and NZD accounts) |
Free. You should note that free transfers are only between Kiwibank accounts that are in the same name. |
| Visa Debit Card transaction decline fee |
When you use your Visa Debit Card for an online, phone, overseas or mail order transaction and the transaction is declined. This fee doesn’t apply to declined ATM transactions in New Zealand and overseas, and declined EFTPOS transactions in New Zealand. The overseas ATM transaction decline fee will apply to overseas transactions. NZD1 per declined transaction. |
When Kiwibank converts foreign currency into New Zealand dollars, or converts New Zealand dollars into foreign currency, or converts one foreign currency into another foreign currency, Kiwibank makes money on the conversion. Fees effective as at 1 April 2013. Fees subject to change. Unless otherwise specified, all amounts shown are in New Zealand dollars. Download Kiwibank Limited's 
Disclosure Statement (PDF 1.7 MB) or pick up copies from your local Kiwibank.