Transaction fees

The following are the fees you pay for transactions on Kiwibank everyday accounts, savings accounts and investments:

  • Everyday accounts

    Free Up Now Account $5 Monthly Plan Now Account Pay as you go Bill Blaster Front Runner
    Account management fee Free $5 per month Free Free Free
    Deposits Free Free Free Free Free
    Transfers - for electronic transfers between your Kiwibank accounts Free Free Free Free Free
    Electronic transactions - Online, EFTPOS, automatic payment, direct debit, bill payment, online Free Free $0.35 per transaction Free Free
    ATM withdrawal Free Free $0.70 per withdrawal N/A Free
    Branch withdrawal $2 per withdrawal Free $0.70 per withdrawal Free Free
    Cheque withdrawal N/A Free $0.70 per withdrawal N/A Free

    You should note that:

    • A flat fee of $15 per month will apply if your combined balance of all your Front Runner accounts falls below $4,000 at any time during the month.
    • A cash handling fee will apply where the combined total cash deposits and withdrawals exceeds $15,000 in a calendar month. A cheque clearance fee will apply when you deposit more than three cheques in a day.
    • Free transfers are only between Kiwibank accounts that are in the same name.
    • The other bank ATM fee will apply when you use a non-Kiwibank ATM.

    You don’t pay transaction fees on your personal banking accounts if you:

    • Are a Kiwibank Home Loan customer.
    • Are under 19 years of age.
    • Are a Tertiary or Graduate Pack customer.
    • Are a non-profit organisation.
    • Are over 65 years of age.
  • Savings accounts

    Fast Forward Saver Back-up Saver First Saver Online Call
    Account management Free Free Free Free
    Deposits Free Free Free Free
    Transfers (for electronic transfers between your Kiwibank accounts) Free Free Free Free
    Withdrawal fee - ATM N/A $1 per withdrawal N/A N/A
    Withdrawal fee - automatic payment, bill payment and direct debit One free withdrawal of any type per month, then $5 per withdrawal $1 per withdrawal N/A N/A
    Withdrawal fee - local Kiwibank One free withdrawal of any type per month, then $5 per withdrawal $1.50 per withdrawal Free N/A
    Withdrawal fee - cheque N/A N/A N/A N/A
    Withdrawal fee - EFTPOS, online N/A $1 per withdrawal N/A N/A

    You should note that:

    • A cash handling fee will apply where the combined total cash deposits and withdrawals exceeds $15,000 in a calendar month. A cheque clearance fee will apply when you deposit more than three cheques in a day.
    • Free transfers are only between Kiwibank accounts that are in the same name.
    • The other bank ATM fee will apply when you use a non-Kiwibank ATM.
    • Automatic payments and direct debits aren’t available on Online Call accounts.

    You don’t pay transaction fees on your personal banking accounts if you:

    • Are a Kiwibank Home Loan customer.
    • Are under 19 years of age.
    • Are a Tertiary or Graduate Pack customer.
    • Are a non-profit organisation.
    • Are over 65 years of age.

Investments

There are no transaction fees on term deposits or investments in the Kiwibank PIE Online Call Fund, the Kiwibank PIE Term Deposit Fund or Kiwibank Notice Saver.

Service fees

The following are the fees and costs you pay for services on Kiwibank everyday accounts, savings accounts and investments (the fees for Loaded Everyday cards are available on the Loaded Everyday website and the fees for Loaded for Travel cards are available on the Loaded for Travel website).

  • Account access fees

    Alerts access

    Free.

    Internet banking access

    Free.

    Mobile banking access

    Free.

    Your mobile service provider may charge you data costs for using mobile banking.

    Phone banking fee (applies across all your banking)

    When you use phone banking.

    First five calls per month free, then:

    • $2 per call to a customer service representative; and
    • $0.50 per call to the automated phone banking system.
    TXT banking fee

    When you use TXT banking.

    First month free, then $0.25 per TXT banking request.

    First five TXTs per month free for Tertiary and Graduate Pack customers, then $0.25 per TXT banking request.

    Your mobile service provider may charge you TXT messaging costs for sending TXTs.

  • ATM/EFTPOS card and Visa Debit Card fees

    ATM balance enquiry fee

    When you make an ATM balance enquiry.

    First five balance enquiries per month free, then $0.50 per balance enquiry.

    Free for Tertiary and Graduate Pack customers.

    The other bank ATM fee may also apply.

    Card replacement fee

    When you ask for a replacement ATM/EFTPOS Card.

    $15.

    When you ask for a replacement Visa Debit Card.

    $15 for standard delivery within New Zealand.

    $20 for urgent delivery within New Zealand.

    $20 for standard international delivery.

    $50 for urgent international delivery.

    Other bank ATM fee

    When you use a non-Kiwibank ATM.

    $1 per withdrawal, transfer, balance enquiry or declined transaction.

    Free for Tertiary Pack customers using ATMs located on university campuses.

    Overseas ATM balance enquiry fee

    When you use your ATM/EFTPOS card or Visa Debit Card to make an ATM balance enquiry at an overseas ATM.

    $1 per balance enquiry.

    Overseas ATM cash withdrawal fee

    When you use your ATM/EFTPOS card or Visa Debit Card to withdraw cash at an overseas ATM.

    $6 per withdrawal.

    Overseas ATM transaction decline fee

    When you use your ATM/EFTPOS card or Visa Debit Card at an overseas ATM and the transaction is declined.

    $1 per declined transaction.

    Overseas currency conversion commission

    When you use your ATM/EFTPOS card or Visa Debit Card for a foreign currency transaction.

    2.5% of the New Zealand dollar amount once converted.

    Visa Debit Card annual fee

    What you’ll pay to have your Visa Debit Card.

    $10 per card per annum (waived for the first year of the first card).

    Visa Debit Card cash advance fee

    When you use your Visa Debit Card to withdraw cash over the counter at another bank or financial institution.

    $6 per withdrawal.

    Visa Debit Card disputed transaction fee

    When you dispute a transaction made using your Visa Debit Card.

    $15 per transaction receipt requested.

    The investigation fee may also apply.

    Visa Debit Card transaction decline fee

    When you use your Visa Debit Card for an online, phone, overseas or mail order transaction and the transaction is declined. This fee doesn’t apply to declined ATM transactions in New Zealand and overseas, and declined EFTPOS transactions in New Zealand.

    The overseas ATM transaction decline fee will apply to overseas transactions.

    $1 per declined transaction.

  • Branch and other fees

    Bank cheque fee

    When you ask for a bank cheque.

    $5 per bank cheque.

    Cash handling fee

    When you deposit or withdraw cash at your local Kiwibank.

    When combined cash deposits and withdrawals in a calendar month exceeds $15,000, a fee of 0.25% of the total cash deposits and withdrawals is charged.

    Cheque clearance fee

    When you deposit a cheque.

    First three cheques per day free, then $0.50 per cheque.

    Cheque retrieval fee

    When you ask us to retrieve a copy of a cheque.

    $15 per cheque.

    Investigation fee

    When you ask us to investigate something about your account.

    $60 per hour. Minimum fee $15.

    Payment retrieval fee

    When you make a payment in error and ask us to retrieve the payment (even if the retrieval is unsuccessful).

    $20 if the payment in error was made to a Kiwibank account.

    $45 if the payment in error was made to an account at another bank.

    Special answer fee

    When you ask for a cheque to be cleared quicker.

    $15 per special answer.

    Statement copy fee

    When you ask us for a copy of an account statement.

    $4 per statement.

    Stop cheque fee

    When you ask us to stop a cheque.

    $20 per cheque.

    Transaction history printout at branch fee

    When you ask us for a transaction history printout at your local Kiwibank.

    $0.30 per request for a basic transaction history (available from a customer service representative).

    $4 per request for a detailed transaction history (available from a Kiwibank banking representative).

  • Default fees

    Account out of order fee

    When your account goes into unauthorised overdraft (or, where you have an approved overdraft, when your account goes over your overdraft limit) by more than $20 at any time during the month.

    $10 per month.

    Dishonour fee

    When there isn't enough money in your account to make an automatic payment, bill payment, direct debit or cheque payment, and the payment isn’t made as a result.

    $15 per payment not made (except for Bill Blaster accounts, where the fee is $7.50 per payment not made).

    Inoperative customer fee

    When you haven't initiated any transactions for one year and have a balance of less than $200 across all your account(s).

    $30 per year.

    If you’ve less than $30, your account(s) will be closed.

    Kiwibank Notice Saver immediate withdrawal charge

    When you withdraw money from Kiwibank Notice Saver without giving the required notice.

    The amount of the charge varies depending on the amount being withdrawn, the rate of return and the required notice period.

    Term deposit early termination charge

    When you terminate a term deposit or investment in the Kiwibank PIE Term Deposit Fund before the end of its term.

    The amount of the charge varies depending on the amount being withdrawn, the current interest rates and how long the term deposit or investment in the Kiwibank PIE Term Deposit Fund has left to run..

  • Overdraft fees

    Overdraft application fee

    When you apply for a new overdraft (even if your application is declined).

    $15 per application.

    Free for Tertiary and Graduate Pack customers.

    Overdraft fee

    What you'll pay to have an overdraft.

    $5 per month

    $2 per month for Tertiary and Graduate Pack customers.

    Overdraft approved limit change fee

    When you apply for a change to your approved limit.

    $15 per application.

    Free for Tertiary and Graduate Pack customers.

    Overdraft temporary arrangement fee

    When you ask for a temporary overdraft.

    $25 per request.

  • Set up or change fees

    Automatic payments / recurring transfers set up and change fee

    When you set up or change an automatic payment / recurring transfer.

    Free for 30 days from account opening, then:

    • $5 per set up/change when done person to person at your local Kiwibank or over the phone;
    • $3.50 per change when done using the automated phone banking system; and
    • $2 per set up/change when done by internet banking (free for Tertiary Pack customers).

    This fee also applies if you choose to skip a scheduled payment / transfer. This fee doesn’t apply when you make one-off, manual or ad hoc payments between your accounts, to someone else's account or to pay a bill.

    Bill payee set up and change fee

    When you set up or change a bill payee.

    Free for 30 days from account opening, then:

    • $5 per set up/change when done person to person at your local Kiwibank or over the phone; and
    • free when done by internet banking.
    Direct debit set up fee

    When you set up a direct debit.

    Free for 30 days from account opening, then $5 per set up

    PayStream, Sweep and Dynamic Sweep set up and change fee

    When you set up or change PayStream, Sweep or Dynamic Sweep.

    Free for 30 days from account opening, then $3 per set up/change.

When Kiwibank converts foreign currency into New Zealand dollars, Kiwibank makes money on the conversion. Fees effective as at 1 April 2013. Fees subject to change. Unless otherwise specified, all amounts shown are in New Zealand dollars. Units in the Kiwibank PIE Online Call Fund and the Kiwibank PIE Term Deposit Fund and Kiwibank Notice Saver are distributed by Kiwibank Limited and are issued by Kiwibank Investment Management Limited. Download the Investment Statement for Kiwibank PIE Online Call Fund, Kiwibank PIE Term Deposit Fund and Kiwibank Notice Saver (PDF 1.4 kB). Download Kiwibank Limited’s Investment statement for Term Deposits (PDF 1.5 kB), Disclosure Statement (PDF 185.6 kB) or pick up copies from your local Kiwibank. The Kiwibank “Loaded” names, logos and related trade marks and service marks are owned by Kiwibank Limited.