- Set them to go out as often as you want — weekly, fortnightly, monthly, six monthly, annually or on day or date of the month you choose
- Once set you can forget
- You can set an end date so your payments stop when you want them to in the future
- Combine with our Sweep and TXT or email alerts service so you'll know if you need to get money into your account to make payments, or we’ll automatically move your money around for you.
It’s to set them up for the first 30 days after you open an account – after that service fees may apply.
Avoid dishonour fees
Sometimes, for whatever reason, you may not have enough money in your account to cover a payment, which can result in you being charged dishonour fees. Here’s how we can help avoid this:
We recommend that you set up any payments to go out the day after you normally get paid. This is the easiest way to make sure you have enough money to cover your payments.
Unlike other banks, we always try your payments twice before we dishonour them. So if your payment fails the first time, we’ll try it again the next business day. This gives you a chance to get enough money into your account so it can go out a day later or to let us know you want to skip the payment this time. We can let you know if a payment’s failed with our TXT or email alerts service.
If the payment fails on the second try, you’ll be charged a dishonour fee.
If you have an automatic payment that fails three payment cycles in a row, we’ll cancel it, so you don’t keep incurring dishonour fees.
There are three ways to set up and change an automatic payment.
Online - log in to internet banking and select the Pay & Transfer tab, then when you create a payment in 'Pay someone', 'Pay a bill' or 'Transfer', change the frequency from 'one-off' to the frequency you want your automatic payment to go out
By phone - call us on 0800 11 33 55
In person - download and complete an Automatic Payment Authority Form (PDF 34.0 kB) and take it in to your local Kiwibank.
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