How it works

• 1Get a Loaded for Travel card

  At your local Kiwibank—if you’re over 10 years of age, you can get a card on the spot (just take some photo ID with you if you’re not a Kiwibank customer) less

  • At your local Kiwibank—if you’re over 10 years of age, you can get a card on the spot (just take some photo ID with you if you’re not a Kiwibank customer)
  • Internet banking—Kiwibank customers can order a card, PIN and load it through internet banking - follow the instructions after you log in and we’ll post your card out to you. less

• 2Choose a card design

  Two fresh designs to choose from. less

• 3Load up to five currencies

  The exchange rate is locked in when you load money onto the card, so you can load it up when the exchange rate’s favourable for you. It also means when you’re spending a currency you’ve got loaded on the card, you don’t have to worry about currency fluctuations. less

• 4Get your card pack

  On the spot at your local Kiwibank or by mail if you order through internet banking. When you get your Loaded for Travel pack, sign the card, activate it and you’re ready to go. less

• 5Travel and shop!

  Whenever you use your card overseas, the amount of your purchase or ATM withdrawal will be deducted from your available balance in the currency you’re spending at that time. less

• 6Manage your card

  Once you get your Loaded for Travel card you can reload, add new currencies, check your balances, view your transactions and authorisations and change your PIN online at www.loadedfortravel.co.nz. You can also load funds and add currencies using Kiwibank Internet Banking and at your local Kiwibank. And you can request account information by TXT, or use our automated phone service to change your PIN, check your card balance and last 10 transactions, and for card authorisations. less

Which currencies should I load?

We recommend you load a wallet in the local currency of each of the places you’re visiting. The currencies you can load are NZD$, AUD$, USD$, GBP£ or EUR€. If you spend in one of these currencies no additional currency conversion fees will apply.

If you’re visiting a destination that doesn’t use any of these currencies, we recommend you load some money into a NZ$ wallet to reduce your currency conversion costs. Full details on how the currency conversion fees are applied can be found in the fees and limits section.

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Contact us

Automated phone service

In New Zealand: 0800 Take Flight
When overseas: +64 4 471 0222

TXT messages and alerts service

New Zealand and overseas: TXT the reference and the last 4 digits of your card number to +61 4 279 42280

Travel support centre

In New Zealand: 0800 Take Flight
When overseas: +64 4 471 0222

Lost and stolen card reporting

In New Zealand: 0800 Take Flight
When overseas: +64 4 471 0222

Dispute transactions and refunds

In New Zealand: 0800 Take Flight
When overseas: +64 4 471 0222