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MasterCard® PayPass™ FAQs

• How do I know if a retailer accepts MasterCard PayPass?

  You can use PayPass anywhere you see the MasterCard PayPass logo, here and overseas. You can still use your card at millions of locations worldwide that don't have PayPass by inserting or swiping it.

  See a list of retailers who accept MasterCard PayPass

• How close does my card need to be to the reader?

  

  Very close – you should tap your card within a couple of centimetres of the contactless symbol on the reader.

• How do I know when a payment has been made?

  You'll hear a beep and either ‘accepted’ or ‘declined’ will be displayed on the reader.

• Can I use my card at retailers that accept MasterCard but don't have MasterCard PayPass terminals?

  Yes. Insert or swipe your card just like you do now, then sign or enter your PIN.

• Do I need to select credit when I pay using MasterCard PayPass?

  You don't need to press any buttons – your credit card account will be charged automatically.

  For transactions over $80, or when a retailer doesn't have a PayPass reader, you'll need to press credit and sign or enter a PIN.

• Are there any extra fees for using MasterCard PayPass?

  No. You won't be charged any extra for using MasterCard PayPass to pay for your purchases.

• Will I receive a receipt for my PayPass transactions?

  You won't get one automatically, but you can ask for one.

• How will PayPass transactions display on my statement?

  PayPass transactions will show on your statement just like any other transaction you make with your card.

• Do I have to use PayPass for transactions under $80?

  PayPass can't be turned off, but you can choose to pay by inserting or swiping your card instead.

• Can I still use my credit card for online purchases, even if they're less than $80?

  Yes. Use your card as usual when you're buying things online.

• How should I look after my card?

  PayPass cards have an antenna built into the plastic, so try not to bend your card a lot.

• What if my card isn't working?

  Check you're tapping your card correctly.

  If your card won't work or stops working, call us on 0800 521 521.

• Can I make a PayPass transaction on any of Kiwibank's Credit Cards?

  No – only cards with a PayPass logo on them.

MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. PayPass is the trademark of MasterCard International Incorporated.