FAQs

  • What is Airpoints™?

    Air New Zealand’s Airpoints programme is a rewards scheme that lets you earn Airpoints Dollars™ that can be used to pay for flights, car rental, hotels and more.

    You could earn Airpoints Dollars when

    • flying with Air New Zealand, Star Alliance and other Airpoints airline partners
    • staying at Airpoints partner hotels and resorts
    • using rental car and cruise Airpoints partners.

    Plus, with a Go Fly Credit Card, you earn Airpoints Dollars every time you make a purchase using your card (excludes cash advance and balance transfer). Visit www.airnz.co.nz/airpoints for more details.

  • Do I have to join Air New Zealand’s Airpoints scheme before I get a Go Fly Credit Card?

    If you aren’t already an Airpoints member, we’ll set you up as an Airpoints member free of charge when your Go Fly Credit Card is approved. If you’re already an Airpoints member there’s no need to join again, just enter your Airpoints number when you apply for your Go Fly Credit Card.

  • What are Go Fly Thursday grabaseat greenlight deals™ and how do I access them?

    grabaseat greenlight deals™ is where you’ll find Air New Zealand’s cheapest fares. The deals are only there for a day or until sold out so it pays to visit the site often.

    Exclusive access to grabaseat greenlight deals™ is available to Go Fly Credit Cardholders every Thursday - we call this Go Fly Thursday.

    To access these fares, just log in to Kiwibank Internet Banking and click on "Go Fly Thursday", or log in at myairnz.com every Thursday and check out the exclusive fares available throughout the day. If you see one you want, just book it the way you would any other Air New Zealand online fare.

  • How does Airpoints Family work?

    Redeem your Airpoints Dollars faster by combining them with up to four of your nearest and dearest (up to two of them may live at a different address to you).

    Before you can set up Airpoints Family, you’ll need to apply and be approved for a Go Fly Credit Card. As the primary cardholder (Nominated Earner), you’ll become the head of the family (Family Enabler), and will be the only one who can invite people to join the Airpoints Family.

    To create an Airpoints Family, click through to myairnz.com from Kiwibank Internet Banking, or log in at www.myairnz.com, then either:

    • go to the myProfile tab at the top of the page and select ‘Create Airpoints Family’; or
    • select ‘Create Airpoints Family’ from the Airpoints widget on myairnz.

    Once you’ve created an Airpoints Family, you’ll be able to invite new members from the Airpoints Family page in myairnz. Anyone who’s invited will need to confirm that they want to be part of your Airpoints Family and share their Airpoints Dollars with you and the other members of your Airpoints Family.

    When you first invite someone to join your Airpoints Family, they won’t be able to spend Airpoints Dollars from the Airpoints Family balance. The Family Enabler can select whether or not to make an Airpoints Family member a “Family Spender”, which means that anytime they pay with Airpoints Dollars, they’ll spend from the total Airpoints Family balance.

    The Family Enabler can remove people from the Airpoints Family and any Airpoints Family member can leave the Airpoints Family at any time. When an Airpoints Family member leaves or is removed, they take any of their remaining individual Airpoints Dollars with them.

    Example 1

    John 200
    Sally 200
    Sam 50
    Lizzy 25
    Total 475

    A family has 475 Airpoints Dollars - Sally and her husband John have each earned 200 Airpoints Dollars by making purchases on their joint Go Fly Credit Card and travelling with Air New Zealand. Their children Sam and Lizzy have 75 Airpoints Dollars between them, earned by flying on Air New Zealand flights.

    The family books a flight for Lizzy to come home from Otago University to Wellington for a weekend, requiring 430 Airpoints Dollars. With their combined total, they have enough for the flights, with 45 Airpoints Dollars left in their Airpoints Family balance.

    When paying for the flight, the oldest Airpoints Dollars are used first.

    Example 2

    Jordan and his girlfriend Kelly are both regular flyers, and earn extra Airpoints Dollars making purchases on their Go Fly Credit Cards. Jordan has earned 520 Airpoints Dollars, and Kelly has 300.

    Jordan has to go to Melbourne for a conference, and they decide to use their combined Airpoints Dollars to fly Kelly out to meet him and spend the weekend in Australia.

    Her return flights cost $723, plus $140 in airport and government costs. They use their combined Airpoints Dollars to pay for the flights, and Kelly pays the additional $140 using her Go Fly Credit Card (Airpoints Dollars can’t be used for any taxes, levies and surcharges that are not included in the published fare).

    After booking her flights, they have 97 Airpoints Dollars left in their combined fund.

  • What fees apply to my Go Fly Credit Card?

  • How do I set up a direct debit to make my credit card payments?

    Download and complete the pdfCredit Card direct debit authority (PDF 60 KB) and send it to us. A direct debit will take your minimum payment out of your account on the due date. Otherwise you could consider an automatic payment, to choose how much you pay, and how often.

  • What benefits do I get with a Go Fly card?

    As well as earning Air New Zealand Airpoints Dollars on every purchase, Airpoints Family, and exclusive access to Go Fly Thursday deals, all Go Fly Credit Cardholders get:

    Airpoints Advance™

    Access to Airpoints Advance, which is like an overdraft that lets the Nominated Earner get an Airpoints Advance of up to 200 Airpoints Dollars (for a Go Fly Platinum card).

    If you’re close to the amount of Airpoints Dollars needed for your trip, use the Airpoints Advance to pay for the rest of the flight. There’s no fee and no interest paid on the Airpoints Dollars. Your Airpoints Dollars earned in the future will go first to repaying your Airpoints Advance.
    No Airpoints account fees or joining fees There’s no Airpoints joining fee for up to four Airpoints Family members, and Airpoints Family members have their Airpoints annual account fee waived, even if they have no flight activity on Air New Zealand.
    Koru Lounge passes Receive two complimentary one–time Koru Lounge passes for every $15,000 spent on your card every 12 months (from the date of issue of your Go Fly Credit Card). At the end of each 12 month period, your spend will reset to zero and you’ll have to start accruing spend again. You can use your passes at these domestic and international Koru Lounges.
    Credit card repayment insurance Optional credit card repayment insurance is available.
    Exclusive entertainment deals with MasterCard™ Get exclusive entertainment deals from MasterCard, everything from concerts to sporting events. Check out www.mastercardapplause.co.nz to see what’s available to you.
    Balance transfer offers Great low rates when you transfer the balance of another bank’s credit card or store card.

    Gold - all of the above, plus:

    Complimentary overseas travel insurance Use your credit card to pay for your overseas flights and accommodation and you and any immediate family travelling with you will get up to 40 days’* cover for travel around the world. The excess for any claim is only $100.

    *If you’re travelling for longer than 40 days, you can purchase a top up policy for the extra days.

    Platinum - all of the above, plus:

    Earn Status Points

    1 Status Point for every $300 spent on your Go Fly Credit Card.

    Status Points earned through qualifying flights on Air New Zealand will need to account for at least 50% of the Status Points required for qualifying for the next Airpoints tier status.

    To be eligible for a tier status change from Gold to Gold Elite, at least 900 Status Points need to come from taking qualifying Air New Zealand flights. To maintain your current Gold Elite tier status, at least 810 Status Points need to come from taking qualifying Air New Zealand flights. Airpoints terms and conditions apply. Visit airnewzealand.co.nz/airpoints for details.
    No expiry on Airpoints Dollars Platinum credit cardholders’ Airpoints Dollars won’t expire while that cardholder has a Go Fly MasterCard Platinum card and is the Nominated Earner.
    Koru Lounge Koru joining fee for individual membership (usually $255) is waived for platinum cardholders. Annual account fees apply.
    Concierge service Services provided include pre-departure information on travel destinations, entertainment and dining reservations, emergency assistance, and medical services. The concierge service is available 24 hours a day, seven days a week, 365 days a year from anywhere in the world.

  • I have a Visa Debit Card but want to earn rewards, what should I do?

    A Go Fly Credit Card and Visa Debit Card make a great combo, giving you options for your everyday transactions. You can choose to use your own money when it suits by using your Visa Debit, or earn rewards, access a line of credit and take advantage of up to 44 days interest free with a Go Fly Credit Card.

  • How do the complimentary Koru Lounge passes work?

    You’ll get two complimentary one–time Koru Lounge passes for every $15,000 spent on your card every 12 months from the date of issue of your Go Fly MasterCard®. If at the end of the 12 months you haven’t reached the $15,000 spend threshold, your spend will revert to zero and you’ll have to start accruing spend again.

    You can use your passes at domestic and international Koru Lounges (owned and operated by Air New Zealand) here and overseas – you’ll find a list here.

    When you use one of these passes to access a Koru Lounge, you’ll also need to show your Go Fly Credit Card and boarding pass.

    You can give one of your passes to a guest, so you can bring them into the Koru Lounge with you. As the Go Fly Cardholder, you’ll need to be with them when they visit the lounge.

    Your Koru Lounge pass can only be used on the day, and at the airport, that your Air New Zealand flight is departing from.

    Access to the lounge is subject to space being available at the time of visit.

    More information on all the facilities available at a Koru Lounge

  • Which international Air New Zealand Koru Lounges do I have access to with my Go Fly Credit Card Koru Lounge passes?

    • Auckland
    • Brisbane
    • Christchurch
    • Los Angeles (except when in transit)
    • Melbourne
    • Nadi
    • Rarotonga
    • Sydney
    • Wellington

Conditions

Interest rates subject to change. Interest free period does not apply to cash advances or balance transfers. Transfers are subject to your Kiwibank approved credit limit. Interest will be charged on the amount you transfer from the date the transfer is processed. If the amount requested to be transferred exceeds your credit limit, Kiwibank may process a lesser amount up to your credit limit.

Airpoints Dollars are not earned on balance transfers, credit card repayment insurance, cash advances, fees or interest. Air New Zealand’s Airpoints programme terms and conditions apply, visit airnewzealand.co.nz/airpoints for details. Airpoints Dollars is Air New Zealand’s registered trademark and is Air New Zealand’s Airpoints programme currency. Go Fly grabaseat greenlight deals™ are strictly limited in number. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

Members of an Airpoints Family can combine their Airpoints Dollars through setting up an Airpoints Family account. To add members to the Airpoints Family, the Family Enabler may invite up to four members to join the Family Enabler’s Airpoints Family and up to two of whom may live at an address that is different to the Family Enabler. When you join an Airpoints Family, you acknowledge that all of your available Airpoints Dollars can be redeemed by the Family Enabler and/or by the Family Spender(s) in your Airpoints Family and all of your individual Airpoints Dollars earnings and redemptions can be viewed by all other members in your Airpoints Family.