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Credit cards

Account fees

The following are the fees the customer pays to have a Business MasterCard®:

Account fee $6.25 per quarter, per card.

Service fees

The following are the fees and costs the customer pays for services on a Business MasterCard:

Card replacement fee

When the customer asks for a replacement credit card.

$10 per card.

Cash advance fee

When the customer withdraws or transfers money from the available credit card balance.

Kiwibank ATMs – $2 per transaction.

Other New Zealand ATMs – $2.50 per transaction.

Kiwibank over the counter – $2.50 per transaction.

Other New Zealand banks and financial institutions over the counter – $3 per transaction.

Overseas ATMs – $6 per transaction.

Overseas banks and financial institutions over the counter – $6 per transaction.

Internet banking transfers – $2 per transaction.

Other banks may charge an additional fee.

Dishonour fee

When the customer’s automatic payment, bill payment, direct debit or cheque payment is dishonoured by its bank.

$20 per payment not made.

Disputed item fee

When the customer disputes an item and the item was in fact correctly charged.

$25 per item.

Emergency card and/or cash if overseas fee

When the customer needs a new card or cash while overseas.

$52 per request.

Courier costs will apply.

Internet banking access Free.
Investigation fee

When the customer asks Kiwibank to investigate something about the customer’s account.

$60 per hour. Minimum fee $15.

Late payment fee

When the customer’s minimum payment isn't received by Kiwibank on or before the payment date shown in the customer’s monthly statement.

$15 per late payment.

Over limit fee

When the customer exceeds the maximum credit limit.

$20 each month in which the customer’s balance has exceeded the maximum credit limit.

Overseas currency conversion commission

When the customer uses the credit card for a foreign currency transaction.

2.5% of the New Zealand dollar amount once converted.

Phone banking fee (applies across all the customer’s banking)

When the customer uses phone banking.

First five calls per month free, then:

  • $1 per call to a customer service representative; and
  • $0.50 per call to the automated phone banking system.
Statement copy fee

When the customer asks for a copy of a monthly statement.

$5 per statement.

Urgent card fee

When the customer needs a new card delivered quickly.

$25 per card for delivery within Auckland, Hamilton, Wellington, Christchurch or Dunedin. Courier costs will apply for delivery anywhere else in New Zealand.

The emergency card and/or cash if overseas fee will apply for delivery overseas.

Urgent cleared funds fee

When the customer asks for funds to be cleared quicker.

$25 per clearance.

Voucher copy fee

When the customer asks for a copy of a sales voucher.

$15 per voucher.

When Kiwibank converts foreign currency into New Zealand dollars, Kiwibank makes money on the conversion. Fees effective as at 1 November 2011. Fees subject to change. Unless otherwise specified, all amounts shown are in New Zealand dollars.

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