Fetch Recurring Payments™

If you run a business with repeat customers (like a daycare centre or gym), you can use Fetch Recurring Payments to sign your customers up to pay you by direct debit — something previously only available to large companies.

Have a Fetch account? Log in

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Why Fetch Recurring Payments?

• Manage your customer payments online through the secure Fetch system.
• Once your customers are set up, Fetch collects their payments automatically.
• Fetch lets you know when, and why, payments are declined, so you can take action.
• You can set up payment plans so customers can pay off larger bills in smaller, more manageable payments.

You’ll know ahead of time the date and amounts you’ll receive from your customers — no more chasing payments.

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How it works

Just like our regular direct debit service, you’ll get your customers to sign a direct debit authority form. Once signed, send it to us and we’ll load the customer’s details into Fetch. When each payment is due, their account will be debited automatically.

Log in at fetchpayments.co.nz to:

• manage upcoming, late and dishonoured payments
• access full transaction reporting
• add multiple users from your business with different levels of authority
• view all your customer information in one place.

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What it costs

Fee	Up to 100 transactions monthly	101-500 transactions monthly	501+ transactions monthly*
Application and set up	$200	$200	$200
Monthly support	$25	$30	$35
To set up each direct debit authority	$4.65	$4.15	$3.85
For each transaction processed	$1.15	$0.90	$0.65

* If your business is processing more than 500 recurring payment transactions a month, our direct debit service may be a better option for you.

Service fees

You’ll be charged each time you request one of the services below, unless the service is done through the online Fetch system. This may include, but isn’t limited to, requests via phone, email or fax.

Service	Fee
Customer - profile or account update	$15.00
Password reset	$12.00
Direct debit - authority dispute	$15.00
Transaction enquiry	$12.00
Authority retrieval	$15.00
Direct debit - manual refund or reversal	$15.00

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Optional modules

Batch uploads — upload payment information from your accounting software to collect lots of payments at the same time.

Sub-accounts — set up additional accounts so other branches of or people in your organisation can use the Fetch system.

Customised forms — professionally brand your direct debit forms. You can include your logo, contact details and payment preferences.

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Fetch terms and conditions apply. Fetch is only available for business banking purposes. The Kiwibank “Fetch” name, logos and related trade marks are owned by Kiwibank Limited.