Other steps we're taking to protect you
Online
-
Extended Validation Secure Socket Layer (SSL) Certificate
We use digital certificates from Verisign that verify that you're connected to our official internet banking website.These certificates also confirm that all communication between you and Kiwibank is encrypted and therefore secure. Encryption is a mathematical method of coding information.
If you use Internet Explorer 7 or Mozilla Firefox 3, you'll also see the address bar is green when you visit our internet banking login page. We've done this to clearly show you're visiting Kiwibank's website, and not a fake.
We recommend that you use IE7 or Mozilla, but if you don't, you can still confirm our Extended Validation Certificate by clicking on the padlock to the right of the address bar.
Find out more about Extended Validation Certificates.
-
Dedicated security team
Our dedicated security team performs a range of services to ensure the security of our internet banking services, including:
- constantly monitoring fraud trends affecting the banking industry
- helping customers who've been victims of fraud and working with the New Zealand Police to help make sure offenders are caught
- providing advice to customers who have security concerns
- monitoring new technologies that could enhance security for our customers.
-
PhishLabs
PhishLabs is the global leader in the prevention, detection, and mitigation of online fraud. Kiwibank has enlisted the services of PhishLabs to prevent and protect against online threats and ensure the integrity of our online services. -
Internet banking monitoring
Our internet banking security team monitors internet banking transactions. They analyse internet banking activity looking for unusual activity on our customers' accounts. You may receive a call from a member of our monitoring team to verify a payment made using internet banking. We will NOT ask for your internet banking login details.
-
Time outs
If your internet banking session remains inactive for more than fifteen minutes, you'll be automatically logged out. This reduces the risk of anyone else accessing your bank information if your computer is left unattended.
-
Password lockout
If your internet banking password is entered incorrectly three times, access to internet banking will be blocked. This prevents anyone from making multiple attempts to guess your password. You can reset your Kiwibank internet banking password by calling us on 0800 11 33 55, or by visiting your local Kiwibank.
-
Browser cache
The pages you visit while logged in to internet banking are not cached. This means that other people can't use your computer to view your bank account details by selecting the browser back button.
-
Firewalls
Kiwibank's internet banking is protected by firewalls. Firewalls will only allow authorised users access to internet banking. This prevents entry to anyone without the proper authority, such as hackers.