Internet banking guarantee

Kiwibank guarantees to reimburse any money taken from your Kiwibank accounts if you're the victim of internet banking fraud - as long as you use our KeepSafe facility and take the common sense security precautions listed below.

Common sense security precautions

You must:

  • install anti-virus software on your computer;
  • regularly download updates to your anti-virus and operating system software;
  • memorise your password and not keep any record of it;
  • take extra care when keying in your password to make sure that no one else can see it;
  • only log in to internet banking by using a bookmark or by typing www.kiwibank.co.nz into your browser. Never log in to internet banking via a link from an email - including if the email looks like it's from us - or via a link from a website other than www.kiwibank.co.nz; and
  • tell us as soon as you discover any unauthorised access of your Kiwibank accounts, or if another person knows (or might know) your password.

You must not:

  • have acted fraudulently;
  • choose a password that would be easy to guess or discover;
  • tell anyone else your password;
  • tell anyone else your password in response to an email request - including if the email looks like it is from us;
  • log in to internet banking from a shared computer, for example, a computer in a library, shop or internet café; or
  • leave your computer unattended while logged in to internet banking.