More about us

Back in 2002, we launched with a thought: New Zealand needs a better banking alternative—a bank that provides real value for money, that has Kiwi values at heart, and that keeps Kiwi money where it belongs—right here, in New Zealand.

So we set up shop in PostShops throughout the country, putting us in more locations than any other bank in New Zealand literally overnight (without wasting millions on new premises!).

Where that thinking got us

Just a few short years later, we have more than 800,000 customers, with hundreds more joining each week.

We have more than 900 Kiwibank staff around the country and a nationwide ATM network. We're in more than 280 PostShops, which means we can stay open longer than other banks, even on weekends in many places.

We've got what you need

Kiwibank's full range of accounts and services are leading the charge.

  • Personal banking - home loans, personal loans, credit cards, everyday accounts, savings accounts, investments and insurance.
  • Business banking - lending, cheque accounts, savings accounts, credit cards, investments, merchant services and insurance.
  • International services - online and manual international money transfers, foreign exchange and Foreign Currency Accounts and travellers' cheques.
  • All the banking services you could possibly need including internet, phone and mobile banking, txt and email alerts, online and email statements, a nationwide network of ATMs —the works!

Some of our great thinking

We're challenging the Aussie banks and their old fashioned thinking. As well as being voted New Zealand’s Most Trusted Bank three years in a row at the Readers Digest Trusted Brand Awards, we are:

  • Giving you better value
    Our great deals have seen us win the Sunday Star–Times CANSTAR (previously CANNEX) Supreme Award for best value bank in 2006, 2007, 2008, 2009, 2010, 2011 and 2012.
  • Guaranteeing our home loans
    Kiwibank Home Loans are guaranteed to save you money on the overall cost of your home loan over the first six years compared with any equivalent home loan from any other bank with branches nationwide. Or we’ll beat the difference. The comparison must be with a home loan available to you and similar members of the general public and be based on identical patterns of use.
  • Giving you the good stuff, first
    We were first to introduce real time mobile phone banking, beating the world's biggest banks to win the international 2007 Financial Innovation Award. We were also the first bank in New Zealand to launch a PIE Term Deposit Fund, TXT alerts and online international money transfers.

New Zealand Post guarantee

New Zealand Post Limited, our parent company, has guaranteed our payment obligations, including any payment obligation in respect of any deposit made with us. The guarantee does not apply to payment obligations where the terms of the obligation expressly provide in writing that the obligation will not have the benefit of the guarantee. This means that the guarantee does not apply to unsecured, subordinated bonds issued by us. The guarantee is not secured and its amount is not limited. The guarantee is unconditional and is terminable by New Zealand Post Limited upon three months' notice to us. Any such termination does not affect any existing payment obligations owed under the guarantee at the termination date.

Conditions

Free Up is not available to companies, trusts or organisations. Service fees may apply. Limits apply to phone banking. Download Kiwibank's pdfInvestment Statement for Term Deposits (PDF 847 KB) and pdfDisclosure Statement (PDF 1.3 MB) or pick up copies from your local Kiwibank. Units in the Kiwibank PIE Term Deposit Fund are distributed by Kiwibank and are issued by Kiwibank Investment Management Limited. Download the pdfInvestment Statement for Kiwibank PIE Term Deposit Fund (PDF 268 KB) or pick up a copy from your local Kiwibank.